Operation Manual

Page 28
Common questions about the Rio 800
Note: The Rio must be connected to the computer and turned on to complete the
online upgrade.
1 Double-click on the Rio Audio Manager Icon to run the program.
2 Click on the Help menu at the top of the screen.
3Click on Upgrade Online.
4 Follow the instructions on the screen.
5 You will receive your unlock code/certificate number by e-mail.
How do I register my SoundJam software online?
SoundJam allows 50 encodes prior to registration.
1 Double-click on the hard drive icon.
2 Double-click on the SoundJam folder.
3 Double-click on the SoundJam MP icon to open the program. You will immediately be
prompted to register online.
4 Click on the Register Now button.
5 Follow the instructions on the screen.
6 You will receive your unlock code by e-mail.
Why do I get an error when I click on Read a CD to start encoding?
The following factors may interfere with the CD encoding process:
1 Over-utilisation of the CPU during the encoding process. Close all other software
before encoding.
2 Insufficient RAM to cache the track properly. Generally, 64 MB is fine if no other memory-
intensive application is running. Close all other software before encoding. Win 98 uses
about 15-20 MB of RAM at startup depending on what applications you have running.
3 CD-ROM firmware. Even if a CD-ROM drive is new, it may require a firmware update from
the manufacturer to correct audio extraction errors.
4 Overclocking. Overclocking the system—running it faster than it is rated to run—can have
adverse effects on the peripheral components. If your system is overclocked, bring it back
to its normal operating speed.
5 Try manually changing the settings that Rio Audio Manager assigns to your CD drive. To
do this, go to View>Options>Read CD. If it is set to Digital (WinAspi), try changing it to
Digital or vice-versa. If you have a sound card, change it to Analogue. Analogue may
be slow.
How can I get the best sound quality when encoding from a CD?
If you use a significant amount of your computer system’s resources with other applications,
encoding songs from a CD may result in poor quality recordings. If the song(s) you encode
contain abnormalities such as pops or skips, close down other applications which are running
and encode those songs again. The condition of the audio CD—scratches and so on—may
affect the quality of the recording as well.