Operation Manual

Table of Contents Index
48
Rio Carbon
I notice a delay in
playback when I use
FORWARD or REVERSE
to skip from one
PlaysForSure Audio
Subscription track to
another. What is wrong?
• Nothing is wrong. Every time the Rio Carbon plays a PlaysForSure Audio
Subscription track, it needs to verify that the track's subscription has not expired.
A slight delay before playback begins is not uncommon while the Rio Carbon is
acquiring the license. Skipping forward or reverse through multiple PlaysForSure
Audio Subscription tracks may cause longer playback delays.
The Rio Carbon displays a
License Failure message
whenever it tries to play a
PlaysForSure Audio
Subscription track. How
can I fix this?
• Your subscription to play the tracks may have expired. You must connect the Rio
Carbon to your computer via USB and log into the applicable online music
subscription store at least once each billing period so the Rio Carbon knows that
the Audio Subscription has not expired.
• If you are sure that your subscription to play the tracks has not expired, it is
possible that the master license that the Rio player checks when acquiring
licenses has become corrupt. We recommend you troubleshoot the problem in the
following way:
1 Try transferring a new subscription track to the Rio Carbon.
2 Follow instructions on formatting the Carbon and then transfer the track again.
3 If the problem persists, please contact the applicable online music subscription
service.
Why can’t I use my
computer to play tracks
or open non-audio files
located on my Rio
Carbon?
• You can use your computer to play tracks and open non-audio files located on the
Rio Carbon only when it is in MSC mode. Change the Transfer Mode settings to
put the Rio Carbon in MSC mode.
• When in MTP mode, files located on the Rio Carbon must be transferred to your
computer before they can be opened.