User's Manual

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Standard Limited Product Warranty
RISCO Ltd., its subsidiaries and affiliates (“Risco") guarantee Risco’s hardware products to be free from
defects in materials and workmanship when used and stored under normal conditions and in
accordance with the instructions for use supplied by Risco, for a period of (i) 24 months from the date of
connection to the Risco Cloud (for cloud connected products) or (ii) 24 months from production (for
other products which are non-cloud connected), as the case may be (each, the “Product Warranty
Period” respectively).
Contact with customers only. This Product Warranty is solely for the benefit of the customer who
purchased the product directly from Risco, or from any authorized distributor of Risco. Nothing in this
Warranty obligates Risco to accept product returns directly from end users that purchased the products
for their own use from Risco’s customer or from any installer of Risco, or otherwise provide warranty or
other services to any such end user. Risco customer shall handle all interactions with its end users in
connection with the Warranty, inter alia regarding the Warranty. Risco’s customer shall make no
warranties, representations, guarantees or statements to its customers or other third parties that suggest
that Risco has any warranty or service obligation to, or any contractual privy with, any recipient of a
product.
Return Material Authorization. In the event that a material defect in a product shall be discovered and
reported during the Product Warranty Period, Risco shall, at its option, and at customer's expense,
either: (i) accept return of the defective Product and repair or have repaired the defective Product, or
(ii) accept return of the defective Product and provide a replacement product to the customer. The
customer must obtain a Return Material Authorization (“RMA”) number from Risco prior to returning
any Product to Risco. The returned product must be accompanied with a detailed description of the
defect discovered (“Defect Description”) and must otherwise follow Risco’s then-current RMA
procedure in connection with any such return. If Risco determines in its reasonable discretion that any
Product returned by customer conforms to the applicable warranty (“Non-Defective Products”), Risco
will notify the customer of such determination and will return the applicable Product to customer at
customer’s expense. In addition, Risco may propose and assess customer a charge for testing and
examination of Non-Defective Products.
Entire Liability. The repair or replacement of products in accordance with this warranty shall be Risco’s
entire liability and customer’s sole and exclusive remedy in case a material defect in a product shall be
discovered and reported as required herein. Risco’s obligation and the Warranty are contingent upon
the full payment by customer for such Product and upon a proven weekly testing and examination of
the product functionality.
Limitations. The Product Warranty is the only warranty made by Risco with respect to the Products.
The warranty is not transferable to any third party. To the maximum extent permitted by applicable
law, the Product Warranty does not apply and will be void if: (i) the conditions set forth above are not
met (including, but not limited to, full payment by customer for the product and a proven weekly
testing and examination of the product functionality); (ii) if the Products or any part or component
thereof: (a) have been subjected to improper operation or installation; (b) have been subject to neglect,
abuse, willful damage, abnormal working conditions, failure to follow Risco’s instructions (whether oral
or in writing); (c) have been misused, altered, modified or repaired without Risco’s written approval or
combined with, or installed on products, or equipment of the customer or of any third party; (d) have
been damaged by any factor beyond Risco’s reasonable control such as, but not limited to, power
failure, electric power surges, or unsuitable third party components and the interaction of software
therewith or (e) any delay or other failure in performance of the product attributable to any means of
communications, provided by any third party service provider (including, but not limited to) GSM
interruptions, lack of or internet outage and/or telephony failure.