Troubleshooting guide
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ComColor Series Troubleshooting Guide 01
Cannot specify pages to print. The [Collate] check box has been selected on the [Print] dialog box
of the application.
Remove the check mark from the [Collate] check box on the [Print] dialog
box of the application, and set [Collate] to [Group] on the [Finishing] tab
of the printer properties dialog box.
Only one copy (page) is printed although
multiple copies (pages) are specified.
[Print and pause] has been set.
When [Print and pause] has been set on the printer properties dialog
box, printing stops after one copy (page) is printed. If there is no problem
with the print result, press the [START] key on the operation panel or
[Continue] on the touch panel to continue printing.
To cancel [Print and pause], remove the check mark from the [Print and
pause] check box on the [Advanced] tab.
Cannot reprint a job on the [Finished]
screen in printer mode.
Reprinting of jobs may be prohibited by the administrator settings.
When reprinting of jobs has not been permitted by the administrator
settings, [Print] and the job list are grayed out and reprinting cannot be
performed. Contact your administrator for details.
Copied jobs cannot be reprinted even if reprinting of jobs
has been permitted by the administrator settings.
No paper is fed. / Multiple sheets of paper
are fed. / The back of a card is turned
outward.
Paper feed settings do not match the paper properties (paper
thickness).
Configure the paper feed settings that match the paper properties using
the [Paper type] for the feed tray.
For details, see "Feed Tray" in the "User's Guide."
The paper feed pressure adjustment lever does not fit the paper
thickness.
Use the paper feed pressure adjustment lever to adjust the paper feed
pressure according to the loaded paper.
Set the lever to [ (NORMAL)] or [ (CARD)] according to the paper
type.
• Normally, set the lever to
[ (NORMAL)]. If paper feeding
is a problem, set this to
[ (CARD)].
For details on the paper feed
pressure adjustment lever and
paper type, see "Paper and
originals" in the"Basic Guide".
Problem Possible Cause and Action to Take