Troubleshooting guide

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ComColor Series Troubleshooting Guide 01
Troubleshooting the IC Card Reader
This section describes how to troubleshoot common problems when using the optional IC card reader.
Other problems
Problem Possible Cause and Action to Take
Unable to login using the IC card Check whether the IC card is being used with another card in the same
case. If the cards interfere with one another, you may not be able to login
using the IC card.
Make sure that the IC card is correctly placed above the card reader. If
the IC card is too far from the IC card reader, the IC card is not
recognized, resulting in authentication failure.
Check that the USB cable of the IC card reader has been properly
connected. If it has not been properly connected, you may not be able to
login using the IC card.
Make sure that the administrator has registered your IC card. The IC
card must be registered by the administrator in advance.
A registered IC card is missing. Contact the administrator as soon as possible.
The IC card allows the user to login to the machine and print documents.
An unauthorized third party can assume your identity and access data by
using your IC card. If you notice you have lost your card, contact your
administrator immediately.
Problem Possible Cause and Action to Take
The front cover does not open. The front cover can only be opened when there is a paper jam or other
error.
To open the front cover when an error has not occurred, press [Front
doors release].
⇒ Printer mode screen / Copy mode screen / Scanner mode screen X
[Functions] X [Front doors release]
The machine does not operate at all. /
Nothing is displayed on the touch panel
when the power is turned on.
Make sure that the main power switch has been turned on.
Make sure that the power plug of the machine has been properly inserted
into the electrical outlet.
Make sure that the machine and power cord has been securely
connected.
Make sure that the power breaker has not been tripped.
The correct user name is not displayed
when pressing the index button on the
[Login] screen.
If [Index entry] has not been properly configured by the administrator for
[User setting], the correct user name may not be displayed when
pressing the index button. (There is no function for automatically
configuring the index by the user name.) Contact your administrator.