User's Manual

________________________________________________________________________________________________
For assistance, call RITRON at 800-872-1872, or go to www.ritron.com
3
FREQUENTLY ASKED QUESTIONS ABOUT QUICK ASSIST
®
PROGRAMMING.....................................................................................
Do I have to program my Quick Assist
®
?
You may not need to program your Quick Assist
®
at all. If you
purchased a Quick Assist
®
unit that is factory programmed to
your radio system frequency (check the frequency on your
radios and the Quick Assist
®
), and you do not use a form of
Quiet Call coded squelch, you can install the batteries and start
using Quick Assist
®
. The factory default voice message is
“Assistance Needed”. Otherwise, read this manual before
programming your Quick Assist
®
.
Do I need to program every feature?
In many cases, no. The factory pre-programmed settings,
explained in the instructions, may meet many of your needs.
How do I program my Quick Assist
®
?
All programming is accomplished with the RITRON RQA/RQT
PC Programmer software available at www.ritron.com
.
The programmer software requires Window
®
XP or greater,
and a PC computer with a USB port.
What if I don’t find what I need in this manual?
Call Ritron (317-846-1201): we will be glad to help you. For
most applications, this manual should cover everything you will
need to know. However, the Quick Assist
®
has more
capabilities and features than described here.
Will it harm the Quick Assist
®
if I program it improperly?
No; however, you may need to erase all programming and start
over. Feel free to experiment with the various features and
possible configurations.
Can my settings or messages get lost or erased if the
battery runs down, or if my Quick Assist
®
is
disconnected?
No. The settings and voice messages you enter are stored in
special electronic memory devices in the Quick Assist
®
that do
not require power to hold the information. This means that if
the batteries run down or if you remove them, you will not need
to reprogram the Quick Assist
®
. All your settings and
messages will be there for you when you install fresh batteries.
What if I need more range?
To increase the range of your Quick Assist
®
transmissions, we
suggest you first relocate the unit. Ritron also manufactures
radio repeaters to increase the range not only for your Quick
Assist
®
, but also for your entire radio system.
What is my Radio System Frequency?
Ritron pioneered the Color Dot system to simplify the
identification of radio system frequencies for Ritron Jobcom
®
radios. Color Dots are placed on the bottoms of and inside the
enclosures of all Jobcom
®
radios. Other manufacturers have
also adopted this idea.
To identify your assigned frequency if your radios do not have
a color dot, locate a label identifying the receiver frequency in
megahertz (MHz). Your assigned frequency is also shown on
your F.C.C. Station License. Consult your radio user manual,
your dealer, or call Ritron for help if you cannot determine your
radio’s receiver frequency.
Do I need to program my Quick Assist
®
transmitter
frequency?
The original factory-programmed transmitter frequency of your
Quick Assist
®
is marked on the outside of the shipping box. If
the Quick Assist
®
frequency matches your radio system
frequency, and if the Quick Assist
®
has not been
reprogrammed since it left the factory, you will not have to
program the transmitter frequency.
What is Quiet Call
®
Sub Audible Coded Squelch?
The Quick Assist
®
radio transmitter is compatible with two
standard communications industry sub audible signaling
formats: QC (Quiet Call
®
Interference Eliminator), and DQC
(Digital Quiet Call
®
Interference Eliminator). Both Quiet Call
®
formats unlock receivers programmed to require these codes,
they screen out interference from other radio systems
operating on your same frequency.
QC Quiet Call
®
is Ritron’s trade name for what the
communications industry calls sub-audible (below the range of
human hearing) tone squelch, or CTCSS (Continuous Tone
Coded Subaudible Squelch) or Interference Eliminator. Other
radio manufacturers use different trade-names for essentially
the same system. You may program a specific QC code into
your Quick Assist
®
to transmit with the voice messages, which
will “unlock” the receivers in your radio system.
DQC Digital Quiet Call
®
is Ritron’s digital coded squelch, and
works the same as QC, except it is a digital code that is
transmitted with the voice messages.
Do I need to program my Quick Assist
®
with a Quiet Call
Code?
Your radio system may or may not use coded squelch
signaling. If you have programmed the Quick Assist
®
to match
your radio frequency, and your radios are not receiving Quick
Assist
®
transmissions unless the “monitor” or “test” button is
pressed on your radio, your system is probably using Coded
Squelch. Refer to your radio manual, or contact your radio
dealer or Ritron if you are unsure about this issue.
If your Quick Assist
®
was previously programmed with a Quiet
Call
®
code and you need to remove it, follow the programming
instructions, using No Tone code, “44”, as shown in the table.
What is Digital Quiet Call
®
?
Digital Quiet Call
®
(DQC) is a digital sub-audible coded
squelch system.
Do I need to program my Quick Assist
®
with a Digital Quiet
Call code?
If your radio system does not use Digital Quiet Call
®
, or any
other trade name equivalent, you will not need to program a
Digital Quiet Call
®
code.
What is the purpose of testing the Quick Assist
®
radio
transmitter?
After programming your radio, your Quick Assist
®
will transmit
on the same frequency as your radio receivers, using any
coded squelch signals required for your radio system.
Do I need to test my Quick Assist
®
Transmitter?
Yes; performing this test now will save you time and confusion
later.