User's Manual Part 2

Wireless LAN Array
Appendix C: Technical Support 221
Appendix C: Technical Support
This chapter provides valuable support information that can help you resolve
technical difficulties. Before contacting Xirrus, review all sections in this chapter
and try to determine if your problem resides with the Array or your network
infrastructure. Section headings for this chapter include:
z “General Hints and Tips” on page 221
z “Frequently Asked Questions” on page 222
z “Contact Information” on page 228
General Hints and Tips
This section provides some useful tips that will optimize the reliability and
performance of your Xirrus Arrays.
z The Array requires careful handling. For best performance, units should
be mounted in a dust-free and temperature-controlled environment.
z If using multiple Arrays at the same location, we recommend
maintaining a distance of at least 50 feet between units.
z Keep the Array away from electrical devices or appliances that generate
RF noise. Because the Array is generally mounted on ceilings, be aware of
its position relative to lighting (especially fluorescent lighting).
z If using AC power, each Array requires its own dedicated AC power
outlet. Do not attempt to “piggy-back” AC power to multiple units. If
deploying multiple units, consider using the optional Xirrus Remote DC
Power System (XP-3100).
z If you are deploying multiple units, ensure that the “clock face” of all
units is aligned in the same direction.
z The Array should only be used with Wi-Fi certified client devices.