User's Manual Part 4

59
TND
™
765 Fleet Edition User Manual
Troubleshooting
No power or intermittent
power loss:
Check power connection
Ensure that the cable is secured to the device.
Reestablish the cable connections by unplugging
them, then plugging them back in. Make sure
locking collar is turned.
Unable to register:
Verify your customer number (Customer #)
If you have questions about your customer
number, please call Customer Support at
1-800-641-RAND (7263).
Unable to send and receive
messages:
Check communications
Look for any crossed-out icons on the lower
right hand corner of the screen.
Move the truck to ensure that the issue is not
signal interference.
Restart the device
Restart the device by first logging off, then press-
ing the Power button. This will cause the device
to reset and reconnect.
Unable to connect cellular modem,
GPS, or Wi-Fi®:
Check communications
Move the truck to ensure that the issue is not
signal interference.
Restart the device
Restart the device by first logging off, then press-
ing the Power button. This will cause the device
to reset and reconnect.
Nothing appears on device:
Check connections
Ensure that the cable is secured to the device.
Screen not responding:
Calibrate the touch screen
Hold down the Home button on the bottom right
corner of your device for 5 seconds. This will
cause the Calibration screen to come up. Follow
the instructions provided on the screen.
Restart the device
Restart the device by pressing the Power button.
This will cause the device to reset and reconnect.
J-bus not responding
Check connection
Make sure truck ignition is on
Restart the engine
Restart the device
Restart the device by first logging off, then press-
ing the Power button. This will cause the device
to reset and reconnect.
Stuck in Splash Screen:
Perform Home Menu Restart
If the login screen does not come on after 2
minutes of powering up the device, power off
the unit. Press and hold the Home Menu button
while pressing the Power button at the same
time, keeping the home button pressed until you
see the calibration screen come up.
To assist you with troubleshooting, please refer to the list of possible solutions below.
If you still encounter issues with your device, please call Rand McNally Customer Support at 1-800-641-RAND (7263).