User Manual

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User's Guide HDSPe AES © RME
16. Hotline – Troubleshooting
The newest information can always be found on our website www.rme-audio.com, section FAQ,
Latest Additions.
The dialog 'New hardware component found’ does not appear:
• Check whether the PCI Express interface is correctly inserted in the PCI Express slot.
The card and drivers have been installed correctly, but playback does not work:
• Check whether the HDSPe appears in the Device Manager. If the ' Hammerfall DSP’ device
has a yellow exclamation mark, then there is an address or interrupt conflict.
• Even if there is no yellow exclamation mark, it’s still worth checking the ‘Resources’ tab.
The input signal cannot be monitored in real-time
• ASIO Direct Monitoring has not been enabled, and/or monitoring has been disabled globally
(for example in TotalMix).
Playback works, but record doesn’t
• Check that there is a valid signal at the input. If so, the current sample frequency is dis-
played in the Settings dialog.
• Check whether the HDSPe system has been selected as recording device in the audio ap-
plication.
• Check whether the sample frequency set in the audio application (‘Recording properties’ or
similar) matches the input signal.
Crackle during record or playback
• Increase the number and size of buffers in the ‘Settings’ dialog or in the application.
• Try different cables (coaxial or optical) to rule out any defects here.
• Check that cables/devices have not been connected in a closed loop. If so, set the system’s
clock mode to ‘Master’.