User Manual

User's Guide Fireface UC © RME
25
13. Hotline – Troubleshooting
13.1 General
The newest information can always be found on our website www.rme-audio.com, section FAQ,
Latest Additions.
Important: Check that the correct (PC = Windows, AP = Mac) firmware is loaded by a double-
click on the rotary encoder.
The input signal cannot be monitored in real-time
• ASIO Direct Monitoring has not been enabled within the DAW, and/or monitoring has been
disabled globally (TotalMix Options).
The 8 ADAT channels don’t seem to work
• The optical output has been switched to 'SPDIF'. As can be seen in the block diagram, all
channels and their assignments still exist, but the optical transmitter has been disconnected
from ADAT. The ADAT playback devices are still usable by routing and mixing them in To-
talMix to other outputs.
Playback works, but record doesn’t
• Check that there is a valid signal at the input. If so, the current sample frequency is dis-
played in the Settings dialog.
• Check whether the Fireface UC has been selected as recording device in the audio applica-
tion.
• Check whether the sample frequency set in the audio application (‘Recording properties’ or
similar) matches the input signal.
• Check that cables/devices have not been connected in a closed loop. If so, set the system’s
clock mode to Master.
Crackle during record or playback
• Increase the number and size of buffers in the ‘Settings’ dialog or in the application.
• Try different cables (coaxial or optical) to rule out any defects here.
• Check that cables/devices have not been connected in a closed loop. If so, set the system’s
clock mode to ‘Master’.
• Check the Settings dialog for displayed Errors.
Driver installation and Settings dialog/TotalMix work, but a playback or record is not possible
• While recognition and control of the device are low bandwidth applications, playback/record
needs the full USB transmission performance. Therefore, defective USB cables with limited
transmission bandwidth can cause such errors.
After the flash process the Fireface UC does not start correctly
• Pushing the rotary encoder while switching on the unit will load the Safety BIOS. The flash
process should then be repeated, maybe even on a different computer.