Technical information

5
Why
ROADMASTER?
Before you can begin to sell a customer a towing system, you first have to sell them ROADMASTER.
If you’re lucky, they’ve already heard about our great products and it will be an easy sale. If they
haven’t heard about ROADMASTER, or are asking about a competitor, share with them some of the
points below and sell them ROADMASTER. Having the customer sold on ROADMASTER and then sold
on the individual product helps ensure customer satisfaction and generates customer loyalty.
• ROADMASTER doesn’t outsource. All of our core products are designed, engi-
neered, built and tested at our manufacturing facilities in Vancouver, Washing-
ton. This company does it all in-house, controlling the process from start to
finish, to ensure quality and customer satisfaction.
• ROADMASTER double-tests — both “real world” physical testing, and FEA
(Finite Elemental Analysis) computer testing — we find out what abuse a prod-
uct can take long before we ever sell it.
• Finite Elemental Analysis — this is computer-based design and testing where
every engineered product is tested in the virtual world for strength, wear and
failure point. FEA is the same system used by NASA on their designs. The
automotive and biomedical industries, among others, also use finite elemental
analysis.
Qualifythecustomer!Qualifythevehicle!
Now that your customer knows that ROADMASTER is the manufacturer of the finest towing products
on the market, and your customer wants the best, you need to find out what they REALLY want and
need. Qualifying the customer makes sure you find the ROADMASTER product that will satisfy their
wants and needs. Ask the customer questions such as: how often will they be towing their vehicle; do
they wish to tow more than one vehicle; how long do they plan to keep their current towed vehicle;
and how long do they plan to keep their current towing vehicle. These questions will become relevant
as this process continues.
The most important aspect of qualifying the customer is qualifying the vehicle they wish to tow. Not
all vehicles can be towed the same way.
• Canthisvehiclebe‘dingy’or‘flat’towed‘asis?’
• Can the vehicle be towed with all four wheels on the ground (‘flat’ towed) without transmission
damage? See the owner’s manual or contact the dealership. This process may take some effort
on your part!
• If the vehicle has front-wheel drive, is the customer willing to install a transmission lube pump
system in the vehicle?
• Is the customer interested in a tow dolly system? Tow dollies are ideal for customers who want to
tow multiple vehicles, and for those who do not want to modify their towed vehicle in any way.
• Howmuchdoesthevehicleweigh?
• Refer to the owner’s manual or contact the dealership to determine the weight of the vehicle.
• Most standard-size passenger cars can be towed with a 5,000- or 6,000-pound capacity tow bar.
Use a 10,000-pound capacity tow bar (BlackHawk 2 All-Terrain) for larger vehicles.
• The RoadMaster Tow Dolly (part number 2000-1) can tow a vehicle weighing up to 4,380 pounds;
the RM3477 tow dolly can tow a vehicle weighing up to 4,250 pounds.
Towing and Suspension Solutions