This quick reference card has been designed to fit in your wallet, purse or briefcase. Simply tear at the perforations, then fold the card along the two scored lines. Your quick reference card can then be stored wherever it is easily accessible.
This quick reference card has been designed to fit in your wallet, purse or briefcase. Simply tear at the perforations, then fold the card along the two scored lines. Your quick reference card can then be stored wherever it is easily accessible.
Quick Guide to Voice Mail Services You will know if you have messages waiting by a stutter dial tone when you place or receive a call, and/or by a visual indication on the screen of your cell phone.
1 Welcome to SaskTel cellular service Thank you for choosing SaskTel cellular service. This guide contains information on using your cellular service. We encourage you to read this guide and keep it handy for reference. Table of Contents Your Cell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 The S and E keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Placing a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2 Mobile Browser™ service. . . . . . . . . . . . . . . . . . . . . . . . . . 32 Text Messaging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Picture and Video Messaging. . . . . . . . . . . . . . . . . . . . . . . 34 What do they cost?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Travelling With Your Cell. . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 What is roaming? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Your Cell 3 Your Cell The s and E keys Throughout this guide, we will refer to the S and E keys on your cell phone. Many cells do not have keys specifically labeled S and E. The S key, for example, may appear as a green phone icon, or it may be labeled TALK. Refer to the manual that came with your cell to find out which buttons initiate and terminate phone calls. These buttons, however they are labeled, are the ones referred to here as the S and E keys.
4 Your Cell Locking/unlocking CELL phones Most cells can be locked to prevent unauthorized use (check your phone’s manual). When you activate the lock feature, your cell remains locked until the unlock code is entered, even when you turn the power off. You cannot make or receive calls when your cell is locked. For more information on locking your cell, check with your SaskTel Authorized Dealer, or refer to your cell’s manual.
Your Cell 5 TIPS FOR SAFE DRIVING When you’re on the road, safe driving is your primary responsibility. Using your cell is only one of many potential distractions while driving. Your attention can also be distracted by eating, drinking, personal grooming, lighting cigarettes, changing radio stations, CDs or cassettes, and attending to children. To minimize distractions that may be caused by using your cell in a vehicle, please keep the following in mind: • Avoid emotional or stressful conversations.
6 Understanding Cellular Service Understanding Cellular Service Cellular service Cellular service gets its name from the fact that the service area is divided into ‘cells’. At the centre of each cell is a cell site, where the radio receiver and transmitter are located. The different cell sites are connected by a Mobile Telephone Switching Office (MTSO), which also connects cellular service with landline service.
Understanding Cellular Service 7 1xRTT 1xRTT (1 x Radio Transmission Technology) or ‘1X’ is a digital cellular technology that offers the benefits of the CDMA digital service and allows data to be sent faster. Cells designed for use on the 1X network have enhanced graphical capabilities and can download content, such as ringtones and games.
8 Understanding Cellular Service • If you are in a car, make sure the cell antenna is above the dash. See your nearest SaskTel Authorized Dealer for several types of dash-mounted cell phone holders. • You can also add an external antenna, a car kit and/or boosters. A car kit with an external antenna generally offers a significant improvement over using just the cell phone’s antenna in a car, especially in less than optimal coverage areas.
9 Understanding Cellular Service Troubleshooting The situations listed below are common problems that you may encounter when using your cell. If the problem persists, please call 1-800-SASKTEL (727-5835) or *611 (free of charge) from your cell phone.
10 Understanding Cellular Service How calls are charged Cellular calls are usually subject to two types of charges: • airtime • long distance AIRTIME CHARGES Airtime charges begin when you press S and end when you press E. If you receive a call from another SaskTel postpaid cellular customer within Saskatchewan, no airtime charges will be billed to your account. This is a unique benefit enjoyed by SaskTel cellular customers.
11 Understanding Cellular Service Below are some common postpaid cellular calling situations and their associated charges when dialing directly: PLACING OUTGOING CALLS IN HOME CELLULAR AREA If I am in my home cellular area and I call a… and… landline in home cellular area connect cell with a number from my connect home area get a busy signal receive no answer receive voice mail or an answering machine landline outside my home connect cellular area cell with a number outside connect my home cellular are
12 Understanding Cellular Service ANSWERING INCOMING CALLS IN HOME CELLULAR AREA If I am in my home cellular area and I receive a call from a… landline from or outside my home cellular area cell on the SaskTel network landline from or outside by home cellular area cell on another carrier’s network from or outside my home cellular area I will be charged for I will Long not be Airtime Distance charged • • • ANSWERING INCOMING CALLS outside HOME CELLULAR AREA I will be charged for I will If I am outside my
Calling Features 13 Calling Features CALL FORWARD Forwards your incoming calls to another number. CALL WAITING When you are on your phone, Call Waiting alerts you when another call is coming in. You can place the first call on hold while you answer the second call. CALL TRANSFER Transfers a call you have already answered to another number; you can also use this option to talk to both parties at once. THREE-WAY CALLING Adds a third person to a call already in progress.
14 Calling Features To turn Call Forward off: Press *720S. You’ll hear a confirmation tone. Call Forward No Answer When Call Forward No Answer is turned on, your cell calls are automatically transferred to another number when you don’t answer your cell after five rings, or when your cell is turned off. To turn Call Forward No Answer on: 1. Press *92#. 2. Enter the number you want your calls forwarded to. This can be any number, including another cellular number.
Calling Features 15 your calls will go to the number you specify. To change Call Forward No Answer back to forward to your mailbox, enter *92#, followed by three zeros (000) and your own 7-digit cellular number as the number you want your calls forwarded to. Then press S. You’ll hear a confirmation tone.
16 Calling Features CALL FORWARD BUSY WITH VOICE MAIL SERVICES When you subscribe to Voice Mail Services, the Call Forward Busy feature is automatically set to forward to your mailbox. If you use the Call Forward Busy feature to forward your calls to a different number, you will override your Voice Mail Services. Instead of going to your mailbox, your calls will go to the number you specify.
Calling Features 17 To end one of the calls: 1. Ask your caller to end the call. DO NOT press E. If you do, you’ll disconnect both calls. 2. Press S to reconnect with the other call. To redirect the call to Voice Mail Services: If you subscribe to Voice Mail Services and have Call Forward No Answer programmed to your mailbox, you can ignore the alert. The unanswered call will automatically go to your voice mailbox.
18 Calling Features • For a long distance number, enter 1 (area code), followed by the 7-digit number. 3. When the person you are transferring the call to answers, press S. 4. All three parties are now connected. • To drop out of the call, press E. • To switch from all three parties to the person you transferred the call to, press S. • To talk to all three parties again, press S. Note: While all three parties are connected, double airtime charges apply.
Calling Features 19 Calling restrictions SaskTel provides calling restrictions so you can’t make or receive certain types of calls on your cell. SaskTel will activate or deactivate calling restrictions upon request. Call 1-800-SASKTEL (727-5835) or *811 from your cell. OUTGOING CALL DENIAL • You can only receive calls. All outgoing calls are restricted from your cell. • You can call 911, but not 0. INCOMING CALL DENIAL • You can only place calls. All incoming calls are restricted from your cell.
20 Enhanced Features Enhanced Features VOICE MAIL SERVICES Let Voice Mail Services take your calls for you when you’re away from your cell, using your cell, or just too busy to answer. VOICE MAIL TO TEXT Voice Mail to Text service converts your voice messages to text and sends them to your wireless device as a SMS or e-mail.
21 Enhanced Features Note: Capable phones are required for some enhanced features and service. To check if your device is capable, please visit sasktel.com to identify your phone model and specifications. Voice MAIL Services Voice Mail Services answers your cell when you can’t, providing secure storage that is easy to access from any phone, 24 hours a day. It will even answer your calls when your cell is turned off.
22 Enhanced Features • Make sure it is memorable, then write it down and keep it in a safe place. If it’s forgotten, your mailbox will have to be reset and messages may be lost. • Choose a password that isn’t easy to guess (i.e. don’t use your name or home phone number). 5. Follow the voice prompts to select either a system greeting or a personal greeting, and any other options. (We suggest using a personal greeting so callers hear your voice when they call.) 6.
Enhanced Features 23 Once you’ve checked for messages, you must disconnect your call and dial your Voice Mail Services to retrieve them. You can retrieve messages from either a cell or a TouchTone landline phone. Retrieving messages from your cell or touchtone landline phone: 1. Access your mailbox. See ‘Accessing Your Mailbox’. 2. Press 1 to review your messages. Listening to messages: Use the following keys: 1 Rewind. Press it once to rewind 10 seconds; press it twice to rewind to the beginning.
24 Enhanced Features 0 Hear more options after you’ve listened to your message. * You can only do this if the message is from another SaskTel subscriber who also has Voice Mail Services (either Basic or Enhanced Voice Mail Services; not available with Mini Mail). Sending messages: With Basic or Enhanced Voice Mail Services (not Mini Mail), you can send messages to other Voice Mail Services subscribers. 1. Access your mailbox. See ‘Accessing Your Mailbox’. 2.
25 Enhanced Features CUSTOMIZING RING TIME/NUMBER OF RINGS You can customize the wait time/number of rings until their Voice Mail Services cuts in. The length of wait time/number of rings is dependent on: • whether the call is made from a landline or cell and • whether caller is within digital or analog coverage. Ring Time in Seconds 20 30 40 50 60 70 80 90 Approximate Number of Rings 5 6 8 10 12 13 14 15 To change the default ring time, customers must dial *94# and then S from that cell.
Enter System System Options 1. Enter your 7-digit cellular number, then press Send New Messages 1 All Messages Options Durin Message 1 1 Rewind Hear Message Position 1 Slower E Speed 2. Press 7 during system greeting. 4 Softer N Volume 3. Enter your password when prompted to do so.
ng Review of Pause Forward 2 3 Envelope Faster 5 6 Normal Louder 8 9 Skip # x Number it number) Options After Review Skip # Recover Deleted Messages 2 Replay 4 Envelope 5 Send Copy 6 Erase 7 Reply 8 Save 9 Delivery Options Recording Options Send Message Now # Private 1 2 Urgent 2 4 Message Confirmation 3 Future Delivery 4 Listen Re-record Delivery Options Additional Recipients 5 Cancel On/Off 1 Off 2 Send Message Now # Mailbox Number (enter 10-digit number) Enter
28 Enhanced Features Changing your name within the greeting: 1. Access your mailbox. 2. Press 433 to access Name Change Greeting. Follow the prompts and press # to save your change. SETTING UP AND CHANGING A VOICE MAIL SERVICES (BASIC, ENHANCED AND MINI MAIL) NOTIFICATION SCHEDULE You can set up a notification schedule so the SaskTel Message Centre calls you at a designated phone number to let you know you have messages waiting.
Enhanced Features 29 SETTING UP AND EDITING A GROUP LIST – BASIC AND ENHANCED VOICE MAIL SERVICES ONLY You can use a group list to send the same message to a group of people. This can save you time if you regularly send messages to the same group. 1. Access your mailbox. See ‘Accessing Your Mailbox’. 2. From the main menu, press 4 to select personal options. 3. Press 2 for administrative options, then 2 again for group lists. 4.
30 Enhanced Features Choose how you want to receive your converted voice mail to text messages. As an e-mail 1. Click in the E-mail box to the left of the screen to activate receiving conversions in e-mail format. 2. You can receive your converted voice mail at one or multiple e-mail address. 3.
Enhanced Features 31 Call-Back Number Call-Back Number is a feature that offers options to callers when you do not answer your cell. With Call-Back Number, the caller may leave either a voice message or a call-back number, or both. Note: Call-Back Number will not work on all analog phones. Check your cell’s manual. RETRIEVING A CALL-BACK NUMBER Unlike Voice Mail Services you cannot use *99 to retrieve a call-back number. The method of retrieving a call-back number varies among cell phones.
32 Enhanced Features Mobile Browser service Mobile Browser service gives cell users easy access to web-based, interactive information services and applications from their digital cell phones or other handheld devices. Customers can access e-mail, play games and browse up-to-date information such as news, weather and sports. Mobile Browser service also allows you to perform transactions such as stock trading and online banking. Visit sasktel.
Enhanced Features 33 2. Senders can use our web site (sasktel.com) to send a text message to one SaskTel Text Messaging subscriber or to a group of SaskTel Text Messaging subscribers. 3. Each Text Messaging subscriber’s phone has its own e-mail address so people can send text messages to either one Text Messaging subscriber or a group of Text Messaging subscribers using an e-mail application.
34 Enhanced Features Note: New message indicators and message retrieval will vary by digital cell model. If this method does not work for your cell, refer to your cell’s manual or visit your SaskTel Authorized Dealer for instructions. Text messages can be sent and received from anywhere in Canada with no airtime or long distance charges. PICTURE AND VIDEO MESSAGING Send your photos/video clips to Canadian and many American customers with capable phones and to any e-mail address.
Travelling With Your Cell 35 Travelling With Your Cell WHAT IS ROAMING? Roaming is the ability to use your cell outside of the SaskTel cellular area. Through partnerships with other carriers, SaskTel is able to offer you cellular coverage throughout Canada. You can also access your Voice Mail Services and other calling features throughout Canada. SaskTel has roaming agreements in most American cellular coverage areas, so you can also use your cell in most areas of the United States.
36 Travelling With Your Cell Hint: Store your Voice Mail Services access number (1, 306, and your cellular number) as a speed dial number. This makes it easier for you to retrieve messages both at home and while roaming. GETTING HELP To get information on the network where you are roaming, dial *711 from your cell. There is no charge for this call. BILLING When you’re roaming in Canada, airtime is billed according to your SaskTel cellular service plan.
Travelling With Your Cell 37 Roaming in the United States SaskTel has roaming agreements in most American cellular coverage areas, giving you access to a large U.S. cellular network. PLACING CALLS Refer to the instructions for placing calls under ‘Roaming in Canada’. RECEIVING CALLS Refer to the instructions for receiving calls under ‘Roaming in Canada’. ACCESSING VOICE MAIL SERVICES when roaming in the united states 1. Access your mailbox. See ‘Accessing Your Mailbox’. 2.
38 Travelling With Your Cell • With the ability to roam internationally on both CDMA and GSM networks, you can stay connected wherever you do business. • With one flat rate for International Roaming, you know exactly what you’re paying wherever you are. • You can send and receive text messages and access your Voice Mail from wherever you are. To subscribe to International Roaming service you need: • An International Roaming-capable cell. • A SaskTel post-paid cellular rate plan.
Travelling With Your Cell 39 How to retrieve your Voice Mail To retrieve your voice messages while outside of North America you’ll have to place an international call to your own cell number. 1. Press and hold ‘0’ (zero); it will appear as ‘+’ on the cell screen. Then press 1 followed by your 10-digit cell number. 2. Wait until you hear your Voice Mail greeting. 3. Press 7 to interrupt your greeting. 4. Enter your password when you are prompted to do so.
40 Travelling With Your Cell Roaming Overseas – GlobalRoam ™ Service GlobalRoam service is an international roaming service that lets you use cellular service when you travel overseas. Cellular service outside of North and South America is mostly provided using GSM (Global System for Mobile Communications) technology, whereas service in North and South America uses analog or digital technology.
41 Understanding Your Cellular Bill Understanding Your Cellular Bill The following pages are a handy reference guide for reading your SaskTel cellular bills. However, if you have questions about your bill, please call our Customer Relationship Centre at 1-800-SASKTEL (727-5835) or *811 from your cell (no airtime or long distance charges apply for *811).
42 Understanding Your Cellular Bill Account Detail The top of the second page provides messages about your service and, if your account is past due, reminds you to pay your bill. The Account Detail section includes Adjustment details, Payment details, Overall Charge per Unit and Summary of Airtime and/or Data Charges per Unit. If you have more than one unit, charges are listed separately for each.
43 Understanding Your Cellular Bill Details for your cellular number This bill section provides the Monthly Service Charges and Summary of Usage for your cellular number(s). Joe Happyguy 01234567 2009 306-123-4567 Details for Unit 306-123 4567 (Joe Happyguy) BlackBerry 1 GB Unlimited Talk 300 2009 Airtime Charges Free Minute Credits Airtime Charges Free Minute Credits Message Centre Incoming Mobile Long Distance Free Calls Free Calls Total usage charges PK PK OP OP OP OP LD PK OP 69.00 69.00 63.
44 Understanding Your Cellular Bill Note: On your first bill, you’ll notice that all monthly services are listed twice. Don’t be alarmed! The charges are listed once for the prorated amount from the day your service began to the bill date, and again to bill one month in advance. Summary of Usage This section shows how many minutes you used and the corresponding charges for each rate or rate period. It also shows the minutes and charges for long distance and roaming (if applicable).
45 Understanding Your Cellular Bill Details of airtime Charges With SaskTel cellular service, you can choose ‘detailed’ or ‘summary’ billing: • Detailed billing lists all calls placed and received and provides the airtime and long distance charges for each call. Detailed billing is free with certain service plans, for others there is a $2.50 monthly charge for this service. • Summary billing lists only your long distance calls and long distance charges. There is no extra charge for summary billing.
46 Understanding Your Cellular Bill For each call listed, Details of Airtime Charges provides the date, time, call destination, number called, calling feature code, rate period, call duration in minutes, airtime rate, airtime charge, long distance charge (if applicable) and the total charge for the call. If you made calls while in the United States, a Detail of Roamer Usage section also appears after the Detail of Airtime Charges for each cell.
Understanding Your Cellular Bill 47 Codes and Symbols Here’s a guide to the codes and symbols you may see on your SaskTel cellular bill: Symbol: Represents: C Cellular CD Code CR Credit DAILY ASVC CH Daily Service Charge DIR ASSIST, CL Directory Assistance Call EMERGENCY, CL A call to 911 FL FleetNet 800™ Service GST Goods and Services Tax INCOMING Incoming call from a landline phone INC MOBILE Incoming call from another cell LD Long Distance MIN Minutes MSG CENTR Message Centre
48 Index Index #MAIL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22, 52 airtime charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 answering incoming calls in home cellular area . . . . . . . . . 12 answering incoming calls outside home cellular area . . . . . 12 battery storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Index 49 charges – airtime and long distance . . . . . . . . . . . . . . . . . . . 10 codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Connex. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Enhanced Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 10-4 service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Call-Back Number . . . . . . . . . . . . . . . . . . . .
50 Index safe driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 stolen cells . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 storing batteries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 symbols. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Notes
Information and Community Service Information and Community Service These numbers were established to give you quick access to emergency, help and information lines. No airtime or long distance charges apply, with the exception of the Environment Canada weather line and Directory Assistance.
This quick reference card has been designed to fit in your wallet, purse or briefcase. Simply tear at the perforations, then fold the card along the two scored lines. Your quick reference card can then be stored wherever it is easily accessible.
