User guide

8
Understanding Cellular Service
•
If you are in a car, make sure the cell antenna is above
the dash. See your nearest SaskTel Authorized Dealer
for several types of dash-mounted cell phone holders.
•
You can also add an external antenna, a car kit and/or
boosters. A car kit with an external antenna generally
offers a significant improvement over using just the cell
phone’s antenna in a car, especially in less than optimal
coverage areas.
PRIVACY AND SECURITY
Analog cellular service
It is best not to discuss confidential matters on your analog
cell phone. Cellular technology has many built-in privacy
protections (such as numerous radio channels) so it is
very difficult for someone to find and monitor a specific
conversation. However, cellular frequencies can be
scanned at random, so please be aware of this if you
discuss confidential matters on your analog phone, or
when in an analog-only area.
Also, avoid giving important numbers over your analog
cell, such as your calling card, bank account or credit card
numbers. If you give one of these numbers to a live operator,
someone scanning frequencies could hear it. Or, if you enter
them on your keypad, someone could record the sounds of
the digits and translate them.
Digital cellular service
Digital cell phones provide increased call security and
protection against fraud when in a digital service area and
operating in digital mode (usually indicated by a ‘D’ on
the display). You can discuss confidential matters and relay
important numbers with the confidence that the conversation
is more secure than a regular telephone conversation.
Fraud
If your cellular bill lists calls you think were not placed
or received by your cell, report it to SaskTel immediately.
Call 1-800-SASKTEL (727-5835) or *811 from your cell. Your
customer representative will investigate the problem and
report any suspicion of fraud.