User guide

9
Understanding Cellular Service
TROUBLESHOOTING
The situations listed below are common problems that
you may encounter when using your cell. If the problem
persists, please call 1-800-SASKTEL (727-5835) or *611
(free of charge) from your cell phone.
*Voice Mail Services
Problem
Cell shows
‘No Service’
Cannot make calls
Cannot receive calls
Fast Busies when you
press S
Busy signal when
accessing VMS*
mailbox
Static/Cut-offs during
conversation
Calls not being
transferred to VMS*
mailbox
Possible Cause
Out of coverage area
Antenna problem
System preference set to
something other than “B Only”
Prepaid cellular outside
Saskatchewan
Using an analog phone in a
digital coverage-only area
Cell is turned off
Cell is locked
Fuse is blown in adapter
Battery is dead
Prepaid cellular outside
Saskatchewan
Roaming in a non-roaming
agreement area
Outside of coverage area
Using an analog cell in a
digital coverage-only area
Call Forwarding is active
System preference set to
something other than “B Only”
(Also see causes and solutions
for ‘Cannot make calls’ above)
Using an analog phone in a
digital coverage-only area
Network congestion – all
channels are busy
Problem with cell antenna
Call Forward Busy is
deactivated
Weak signal – moving outside
wireless coverage area
Antenna or cell problem
Call Forward may be activated
Call Forward No Answer is not
active to mailbox
Possible Solution
Move location, call again
See you SaskTel Authorized Dealer
Change to “B Only” or “Prefer B” (See
your cell’s manual or visit your SaskTel
Authorized Dealer)
Prepaid cellular users subscribing to the
prepaid Legacy plan can change to the
Anytime or Evenings & Weekends prepaid
calling plans, which will allow the cell
to be used throughout Canada wherever
coverage is available. Prepaid cellular
users subscribing to the Anytime or
Evenings & Weekends prepaid plan should
call *611 for technical assistance.
Move to an area with analog coverage,
or use a digital cell
Check if power is on
Enter unlock code
See your SaskTel Authorized Dealer
Recharge your battery
Prepaid cellular users subscribing to the
prepaid Legacy plan can change to the
Anytime or Evenings & Weekends prepaid
calling plans, which will allow the cell
to be used throughout Canada wherever
coverage is available. Prepaid cellular
users subscribing to the Anytime or
Evenings & Weekends prepaid plan should
call *611 for technical assistance.
Move location, try call again
Move location, try call again
Move to an area with analog coverage,
or use a digital cell
Press *720S
Change to “B Only” or “Prefer B” (See
your cell’s manual or visit your SaskTel
Authorized Dealer)
Move to an area with analog coverage,
or use a digital cell
Try call again
See your SaskTel Authorized Dealer
Press *90S�
�
Refer to coverage map. Move location, try
call again.
See your SaskTel Authorized Dealer
Press *720S
Press *92#, followed by three
zeros (000) and the seven-digit cellular
number, then S