How-To Guide

Set up his or her MY Renault account
 The customer must go to https://www.renault.pays
 On the day of delivery, the customer must come with his
identifiers (E-mail address and password)
Download the MY Renault app on his smartphone
Process
EASY LINK SYSTEM HANDOVER
1 The pre-delivery appointment
When arranging the appointment, remember to bring the following points to the customer’s attention:
2 Preparation
3 Handover: first stages to be carried out with the customer
From the outset and before presenting the EASY LINK system, the various pairing operations must first be carried out with
the customer's smartphone.
You will then be able to focus solely on presenting the system.
After having handed over the vehicle according to the 5 stages, you are now going to use this dedicated guide for the Multimedia part.
Here are the 5 stages to be performed in order to prepare and carry out the handover correctly:
Activate car connectivity
 In order to demonstrate all of the services on the day of
delivery, vehicle connectivity must be activated as from the
preparation stage.
 The Easy Link system can take up to 72 hours to activate
How to activate car connectivity?
 Description on page 2
1
Pair the Bluetooth telephone
2
Synchronize the MY Renault app installed
on the customer’s smartphone with the
vehicle
3
Create the PIN code in the MY Renault app
to control certain vehicle functions from
the smartphone
MYRenault.pays
https://www.renault.fr/connexion-inscription-my-
renault.html
Renault EASY CONNECT
https://easyconnect.renault.com/
[phone]
Renault E-guide
http://www.e-guide.renault.com/portail/
4 Handover: presentation of the universes
After having performed the above operations, you can now present the different universes.
5 Conclusion
Remind the customer that they have 3 years of connectivity and 3 years of Europe map update.
Inform the customer of the available assistance and give him the last page “Assistance and online help” of this guide.
Compatibility:
Android: as from version 6
IOS: as from version 11
Windows Phone: not compatible