User manual

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Stream 83i Trouble shooting Guide

Important Note: For any unusual problem Factory reset your radio as explained on page85.

For Mac users, to make life easier, to listen to itunes on your radio, download ‘Eyeconnect¶

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Symptoms

Cause/cure (#

1a. Unable to find my wireless

network.

• Make sure the Ethernet cable (RJ-45) is not connected

between the radio and the Router/computer.

• Make sure the radio is not out of range of wireless

router.

• Make sure your wireless router is switched on and

working.

• Move the aerial on radio and router for best signal.

Upright position is most favourable.

• May be your network is configured not to broadcast

ESSID (i.e. hidden). Follow the section ‘connecting

your radio to your computer network’ on page 12-13 of

user manual.

1b Unable to connect to the wired

network.

• Check the indicator lights incorporated into the RJ-45

connector. See page 12 of User Manual

• Check the Ethernet cable for connection and damage.

• Check if the power is connected to the modem and the

router (splitter).

• Reboot your modem and router (splitter) by

disconnecting the power for two minutes then try the

radio for wired network (see flowchart page6).

2a. Finds the network but after putting

in WEP/WPA key it simply fail to

connect.

• Make sure you have the right key (look for correct

SSID and WEP/WPA key, may be printed on your

router base/back (may be called wireless key) or you

may have to go in router settings to find out), it is very

easy to make mistakes (especially if it’s a long

key).Make sure you are typing correct numbers and

letters – (confusing letters and numbers - 1, I, S, 5, 0,

O, T, 7, b, 6 etc.)

• No spaces when entering key.

• Remember WPA key is case sensitive.

• Only 802.11b and 802.11g are supported. If your wifi

Router is 802.11n or g+ configure it to 802.11g, auto or

mixed mode depending on your router.

• Router firewall may be an issue.

• May be MAC filtering applied on the router (turn it off

or disable it).

• May be a router WiFi problem (transmitting

capability).

• See section 11 to 18 on page 12 of Instruction book.

• Make sure the router is set for DHCP, if not, enable

DHCP.

• See symptom 14 & 30.

Summary of content (8 pages)

PAGE 1
Stream 83i Trouble shooting Guide Important Note: For any unusual problem Factory reset your radio as explained on page85. For Mac users, to make life easier, to listen to itunes on your radio, download ‘Eyeconnect¶ Symptoms Cause/cure (#) 1a. Unable to find my wireless network. • • • • • 1b Unable to connect to the wired network. • • • • 2a. Finds the network but after putting in WEP/WPA key it simply fail to connect.
PAGE 2
b. My Internet Radio is not There can be a number of reasons for this: connecting to my wireless network. See symptom 30 as well. • The router / access point could be using a frequency not supported by the Internet Radio. Please ensure that your router / access point is configured to use mode: b, g or b/g. • The problem could be due to encryption issues. You could try connecting your Internet Radio to your network in clear (encryption disabled (turned off)).
PAGE 3
• 5. Plays preset stations – ok, but when I chooses ‘Radio Stations’ from the menu it displays no network. 6. Radio crashes whilst loading stations or sound cuts out while playing. 7. Displaying ‘stream ended’ and stop playing. 8. How to find the Mac address for radio. 9. Sound stops and showing buffering. Or Sound cut out while playing and resume again.
PAGE 4
12. Having problems with media If UPnP does not work as expected, possible reasons may player facility (including NAS drives). include: UPnP functions blocked in firewall software UPnP functions turned off by security software UPnP functions ‘hi-jacked’ by other software UPnP functions blocked in the router Multi-cast packets blocked in the router IP address of system blocked in firewall software. Streaming software can enhance the playability of media file. You can try this free software http://www.orb.
PAGE 5
2. Click Settings. The Media Sharing - Default Settings dialog box appears. (If the Settings button does not appear on the Media Sharing dialog box, media sharing is not turned on.) 3. Select the options (tick the check box) Music, Pictures and Video under Media types. 4. Select All ratings under Star ratings: Select All ratings under Parental ratings. Or Create a playlist or folder under 'my playlist' on PC ('Document and settings'--'All users'--'shared documents'--'shared music'---'my playlist').
PAGE 6
16. Unable to play files (from computer). 17. Can I use pause and fast forward when listening to podcasts. The Stream 83i supports WMA (the most common variants), AAC, FLAC, REAL AUDIO and MP3 files. The 83i does not support WMA Lossless format. This is in common with most devices on the market which support ordinary WMA files (WMA-Lossless support is almost exclusively available on Microsoft products). It does not support WMA Voice codec, the WMA 10 Professional codec or DRM protected files.
PAGE 7
in his own words. triggered this problem, and the only way to clear it is to: * uninstall McAfee and replace with the Windows Firewall * Reboot the computer leaving the Stream 83i switched on * Reinstall McAfee ... then reboot the computer again * everything should now be fine. Try using static IP address (disable DHCP). 26. Having difficulties playing files with Win Media Player 12. Plays only one file. 27. Showing timed out when using preset stations. • 28.
PAGE 8
DAB, USB, SD card Problems Symptoms 1. Radio cuts out. Try this link http://www.ukdigitalradio.com/advice/ toptips/ Please note: If you live in a basement flat, or your building is steel-framed or reinforced concrete, or if the topography of where you live means you get poor FM or mobile phone service, your DAB coverage may be affected 2. Tracks are not playing in alphabetical order Remedies Make sure the aerial is fully extended. Reposition the radio/aerial to get maximum signal strength (ref.