Troubleshooting guide

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Robomow App iOS version v1.40 / Android

v1.44 – Basic Troubleshooting Guide

Contents

1 Compatibility ........................................................................................................................... 2

1.1 iOS version v1.40 ............................................................................................................. 2

1.1.1 Apple Devices supported by current release .......................................................... 2

1.1.2 iOS versions supported by current release ............................................................. 2

1.2 Android version v1.44 ..................................................................................................... 2

1.2.1 Android devices supported by current release ....................................................... 2

1.2.2 Android versions supported by current release ...................................................... 2

1.3 Mowers compatibility with Robomow App ..................................................................... 2

1.4 Compatibility with beta units produced in late 2013 ...................................................... 2

2 Known issues of current Android release (v1.44) ................................................................... 3

3 Installation FAQ ....................................................................................................................... 3

4 Registration troubleshooting................................................................................................... 4

5 Power user registration instructions (iOS version only) .......................................................... 5

6 Connectivity troubleshooting (including “BLE Pairing Failed” message) ................................ 6

6.1 Range limitations ............................................................................................................. 8

7 Automatic reconnection .......................................................................................................... 9

8 Basic operating instructions - Main Screen ............................................................................. 9

9 Switching Users/Mowers in the App ..................................................................................... 10

9.1 Regular user ................................................................................................................... 10

9.2 Power user (iOS version only) ....................................................................................... 10

Summary of content (10 pages)

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Robomow App iOS version v1.40 / Android v1.44 – Basic Troubleshooting Guide Contents 1 Compatibility ........................................................................................................................... 2 1.1 iOS version v1.40 ............................................................................................................. 2 1.1.1 Apple Devices supported by current release .......................................................... 2 1.1.
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1 Compatibility 1.1 iOS version v1.40 1.1.1     Apple Devices supported by current release iPhone 4s and later iPad 3 and later (incl. iPad Air) iPod Touch 5 iPad mini 1.1.2  iOS versions supported by current release iOS 7.0 and later (iPhone 5C - iOS 7.1 or later) 1.2 Android version v1.44 1.2.1   1.2.2  Android devices supported by current release Android version of Robomow App works with most Android devices, which support Bluetooth® 4.0 (a.k.a. Bluetooth® SMART or BLE) standard.
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Figure 1 - C-platform Main Board Figure 2 - S-platform Main Board c) By scanning the environment with the LightBlue app (available for free on Apple app store) or with nRF UART v2.0 app (free on Google Play store) – you should see “Mo + last 4 digits of mower’s S/N” in the scan results (“scanning for peripherals…” screen). Make sure the mower is switched on and awake.
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Registration troubleshooting # Possible Cause 1 This serial number is already registered Corrective Action 1) Ask this person to delete his/her account (App Settings > Delete Account). 2) Register with exactly the same credentials as he/she did. 3) Send us the serial number and we will “unregister” it manually in on the server. 2 No internet connection Make sure internet connection is ok. Try again later. 3 Server is not responding Try again later.
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Power user registration instructions (iOS version only) 1. Install Robomow app on your mobile device. 2. If the app is already installed and registered by another user (not power user), then go to Main Menu > App Settings > Delete Account > OK. Although you’ll be forwarded to the registration screen, it is still recommended to shut down the app completely and restart it again. 3. Start the registration process.
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Connectivity troubleshooting (including “BLE Pairing Failed” message) # Possible Cause Corrective Action 1 iOS only: late acknowledgment of pairing request pop-up Restart the app 2 Android only: trying to connect to a mower while it’s in operation connection can be established only when a mower is docking in the base station or when it is idle 3 There is active connection (not just pairing) between the mower and the Bluetooth Remote Control accessory If the Bluetooth Remote Control accessory is
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attempts). If so, remove it from the list of paired devices on your phone and restart the app (validate that the mower is still awake) 12 BLE device on the mower functioning? Use ‘LightBlue’ app (iOS) or nRF UART v2.0 app (Android) to scan for available BLE devices (“MoXXXX”) 13 Other Try to connect as a power user or with the demo account.
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6.1 Range limitations 1. 2. 3. 4. App’s range can vary greatly with robot’s orientation (especially in case of S-models) App’s range with ‘S’ robots is limited by approx.10m only in ~75% of the cases C-models’ range in most cases is almost twice the range of S-models When a user is facing away from a robot with his smartphone, the range is reduced approximately by half 5. In addition, the following video shows that the range may be further reduces when a robot is in mowing state: https://dl.
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7 Automatic reconnection In the following cases the app will try to automatically reconnect to the currently registered mower: 1. When the app/mower comes into the Bluetooth range 2. When the app is brought back from to the foreground 3. When the app is started after being shut down 8 Basic operating instructions - Main Screen Operational FAQs:  I change settings in Robomow App, but they are not applied on my mower.
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9 Switching Users/Mowers in the App 9.1 Regular user • Can I connect to more than one mower from the Robomow App?  If you wish to connect to another mower via the Robomow App, you need to first delete your existing Robomow App account (App Settings > Delete Account). Then you’ll be able to make a registration with another mower. • I want another person to be able to connect to my mower with Robomow App.