Operation Manual

54
How to get
service
The fault that you’re experiencing with Robomow may be resolved doing some tasks on your
own or consulting the Troubleshooting and FAQs in the User’s Manual. If you do not succeed, you
should contact the Robomow Contact Center.
1. Self-Service
Before contacting the Robomow Contact Center, try the following on your own:
a. Verify that the Power Supply is connected to the mains and switched on correctly.
b. Switch Robomow Off and On by pressing the GO button for 2 seconds.
c. Consult the Troubleshooting and FAQs in the User’s Manual to look for information
about the problem.
d. Visit the Robomow Help Center (Knowledgebase) at https://support.robomow.com/hc/
en-us, where you can find additional answers to questions related to your product.
2. Robomow Contact Center
If you do not manage to solve the issue on your own, contact the Robomow Contact Center in your
country (the email and phone number are available in the Robomow website). You should provide
the Product’s name, model number, serial number, a description of the problem, and a valid proof
of purchase.
The following resolution options are available:
a. Resolution by phone/email – a Robomow agent will attempt to resolve warranty
issues, and may require your assistance in performing routine diagnostic procedures,
adjustments/calibration or changing a setting.
b. Resolution by shipping a replacement part - most parts are designed for simple
replacement by the customer. If the Robomow agent finds that it is required to replace a
part, they will ship it to you, including replacement instructions.
c. Resolution by an authorized service provider - should the Robomow agent isolate
malfunctions in your product that require additional diagnostics and repair by an
authorized Robomow service provider, your Product will have to physically arrive to
the service provider. It is up to you to take the Product to the service provider, ship it
or ask for pickup service. In any case, you will have to pay all shipping costs, including
insurance (where relevant). You are responsible for ensuring safe packing of the
product. Scan the QR code to view a packing demonstration.