User Manual

36
Meter Maintenance and Troubleshooting
7
The meter is connected to a PC
and a blood glucose or control
test cannot be performed.
EITHER remove the USB cable
and perform a blood glucose or
control test OR remove the test
strip and start a data transfer.
The meter will not turn on or
the display is blank.
• Batteries are dead.
Insert new batteries.
• Display is damaged. / Meter
is defective.
Contact Roche.
• Extreme temperatures.
Move the meter to a more
temperate area.
The meter was unable to pair
with a mobile device.
Retry the pairing.
Error Messages
wWARNING
• Never make therapy decisions based on an error message.
• If you have any concerns or see any other error message, contact Roche.
Error Messages
NOTE
• The error code and Err will alternate on the display for all coded error messages (E-1 through E 14).
54461_07947836001_07947836001_01_Inside.indb 36 10/7/16 10:50 AM