User Manual

15 Troubleshooting

15.1 Overview

For most problems, the meter displays a message with a short

description of the problem and a proposed solution. This chapter

goes into more detail describing the problem with the possible

cause and suggesting possible solutions. The problems are

grouped by the type of problem or message (for example, Error or

Warning). If the possible solutions do not fix the problem, contact

ACCU‑CHEK Customer Care Service Center at 1‑800‑688‑4578.

NOTE

j If you have a problem not included here, contact

ACCU‑CHEK Customer Care Service Center at

1‑800‑688‑4578.

j If you drop the meter or think it is not giving accurate

results, make sure your test strips and control solution

have not expired, and perform a control test.

j Blood glucose is sometimes shortened to bG, but it means

the same thing.

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