User Manual

Problem Possible Causes Possible Solutions
Battery does not
recharge while the
meter is plugged into a
computer with a USB
cable.
The computer USB port cannot
charge the meter battery.
Charge the meter battery using a power outlet. See the Charging the
Battery Using a Power Outlet section in the Startup chapter in this
user’s manual.
Battery must be
charged more often
than it did when it was
new.
The rechargeable battery has a
limited number of charge cycles
after which its charge capacity is
reduced.
Replace the battery. See the Changing the Battery section in the Care
and Maintenance chapter in this user’s manual.
Display freezes or does
not respond.
The meter has an electronic error. j Reset the meter by pressing and holding the power button for at
least 5 seconds until the meter screen goes blank.
j Remove the battery from the meter and reinsert the battery.
Display is faulty; the
color on the screen is
incorrect.
Perform a meter function test. See the Meter Function Test section in
the Care and Maintenance chapter in this user’s manual. If the meter
function test indicates there is a problem with the display, contact
ACCU‑CHEK Customer Care Service Center at 1‑800‑688‑4578.
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