Operator`s manual

Troubleshooting
132
Test result LO/HI The glucose result may be below (LO) or above (HI) the
measurement range of the system.
– Refer to the package insert for the test strips.
– Check that you are performing the test correctly (see
Chapter 3).
– Run a glucose control test with a new test strip (see
Chapter 4).
– Repeat the test or proceed according to the requirements
of your facility.
Test result RR LO/RR HI The glucose result may be below/above the reportable
range set by system administrator.
– Run a glucose control test with a new test strip (see
Chapter 4).
– Repeat the test or proceed according to the requirements
of your facility.
Test result CR LO/CR HI The glucose result may be below/above the critical range
set by system administrator.
– Run a glucose control test with a new test strip (see
Chapter 4).
– Repeat the test or proceed according to the requirements
of your facility.
Meter displays Strip defect Error The test strip is defective or the blood glucose result is
extremely low and below the meter's measurement range.
– Refer to the package insert for the test strips.
– Check that you are performing the test correctly (see
Chapter 3).
– Run a glucose control test with a new test strip (see
Chapter 4).
– Repeat the test or proceed according to the requirements
of your facility.
– If the error persists, contact your Roche representative.
Meter displays an error
Type Bad Dose
Insufficient amount of blood on the test strip.
– Refer to the package insert for the test strips.
– Review proper testing procedure.
– Repeat the test using a new test strip, ensuring proper
sample application.
– If the error persists, contact your Roche representative.
Meter displays (QC) FAIL or Out of
Range
– Refer to the package insert for the test strips.
– Check that you are performing the test correctly (see
Chapter 4).
– Repeat the glucose control test with a new test strip.
– If the error persists, contact your Roche representative.
Display/symptom Possible solution