Operator`s manual

Troubleshooting
133
Base unit
LED is not illuminated Not connected to power supply unit or power supply unit is
defective, base unit is defective, or power outlet not active.
– Disconnect and connect the power supply again.
– If the error persists, contact your Roche representative.
LED flashes red Communication or configuration error.
– Check the configuration and/or the connection to the Data
Management System (DMS). Contact the DMS or IT
administrator of your institution.
– If the error persists, contact your Roche representative.
Automatic shutdown
The meter powers off after a configurable time without
activity (e.g., pressing a key, touching the screen) to
conserve energy. In addition, the meter may power off
automatically for the reasons listed below. Reactivate the
meter/screen as described in the following:
Shutdown after time specified by
system administrator (default is
10 minutes, configurable by system
administrator)
– Press the On/Off button on the top of the meter.
Battery Low – Charge the battery by placing the meter in the base unit.
Battery Critically Low – Charge the battery by placing the meter in the base unit.
– Check that the battery pack is correctly installed and
connected.
– Replace the defective battery pack.
Follow the instructions in Chapter 9 to avoid data loss when
replacing the battery pack.
Display/symptom Possible solution