User guide

Publication 2727-UM002D-EN-P
8-4 Maintenance and Troubleshooting
Providing Technical
Support Information
For Rockwell Automation support, see back cover. Be prepared to
provide the following information:
• detailed description of problem including circumstances of
when it occurred (for example, programs that were running,
steps that were taken)
• steps you tried to take, if any, to try and resolve problem
• version information for the MobileView terminal. From your
MobileView terminal, select:
Start>Programs>MobileView>MV Version
The MobileView release number is most important, but other
version information may also be helpful.
Terminal will not communicate on Ethernet
network
Check Ethernet cable connections at the MobileView Junction Box and your
Ethernet hub.
3-4
Try to ping the MobileView terminal from a PC in your network to check for
correct configuration settings, then check MobileView terminal settings.
6-2
If you are using a DHCP server, check if the DHCP function is set in the
network settings of the MobileView terminal.
6-2
If you connect to the Ethernet network using fixed settings, verify that the IP
Address, Subnet Mask, and Default Gateway network settings are correct in
the MobileView terminal.
6-2
Check the Ethernet connection on the MobileView terminal. 3-9
Program Memory Low There is inadequate memory to run a program or programs. Select
Start>Settings>Control Panel>System. Select the Memory tab in the
System Properties dialog and follow instructions to increase memory to run
programs.
Problem Solution Page