User manual

ARCTICROC 2T – 2Bay RAID System - User Manual Page | 63
TECHNICAL SUPPORT
Software Technical Support
Software technical support is defined as assistance with questions and issues about the software that was either
preinstalled by Rocstor on the Rocstor branded product or that was included with the Rocstor branded product at
the time of your purchase or lease of the product. Technical support for software is available for the first ninety
(90) days from date of product purchase or lease. Your dated sales or delivery receipt, showing the date of
purchase or lease of the product, is your proof of the purchase or lease date. You may be required to provide proof
of purchase or lease as a condition of receiving software technical support. After the first ninety (90) days,
technical support for software that was either preinstalled by Rocstor on the Rocstor branded product or included
with the Rocstor branded product at the time of your purchase or lease of the product is available for a fee.
WARNING: The individual user should take care to determine prior to use whether this device is
suitable, adequate or safe for the use intended. Since individual applications are subject to
great variation, the manufacturer “Rocstor” makes no representation or warranty as to the
suitability or fitness of these devices for any specific application.
Technical Support
The Arcticroc 2-Bay RAID is backed by free telephone technical support for two (2) years from the date of
purchase. Please register your product with Rocstor. To register, fill in the Limited Warranty Registration form in
the Support tab at www.rocstor.com.
Free telephone technical support is available weekdays from 9 AM until 6 PM Pacific Standard Time. Customers in
the United States and Canada can call toll-free: [phone]; all others must call [phone].
When calling for support, please have the product’s serial number (printed on the label on the bottom of the drive)
and system hardware information available.