User manual

Troubleshooting for PC WINDOWS based computers
Problem: The computer does not appear to recognize the drive.
Solutions:
• A window should appear, notifying you that a device is connected and/or the Blazer HD
icon should appear on the “My Computer” folder.
• Your computer’s Minimum requirements may not meet the minimum system
requirements as indicated in this Manual. Page 7
• Confirm that the outlet is providing the correct voltage and the electrical power cord is
securely attached to both the outlet and the Blazer drive. Poor or loose connections can
result in loss of power and possible damage to the drive. Ensure that the ON/OFF switch is
turned to the ON position.
• If the Blazer drive is connected to an outlet via an Undisrupted Power Supply (battery
Backup) or a surge protector, be sure that they provide the correct voltage and they are all
switched “ON” and receiving electricity.
• Please review the Manual’s installation procedure in reference to Formatting, Operating
Systems and Interfaces you are using to ensure they were properly followed.
• Please check the cable connections as the cables must be properly and securely attached to
the computer and hard drive. Ensure that there is a firm connection. It is suggested that
the cables be detached and reattached, and that the computer be shut off for 20 seconds
and then restarted.
• If a conflict with drivers or extensions exists, contact Rocstor for assistance; email tech
support at [e-mail] or call technical support department at 888.877.7716.
Problem: The FireWire ports would not mount (work) with Windows 2000
Solution:
• You may require installing Windows 2000 Service pack 4. You may download the Service
Pack 4 update for free from the Microsoft website.
http://www.microsoft.com/Downloads/details.aspx?familyid=1001AAF1-749F-49F4-8010-
297BD6CA33A0&displaylang=en
Problem: The Blazer drive is not working fast enough
Solution:
• You may have too many devices connected to your computer (in particular in case of
Laptops.) Disconnect some devices and observe if there is an improvement in performance.
ROCSTOR | BLAZER 700 user manual Page | 37