secure your future User Manual
TABLE OF CONTENTS IMPORTANT NOTICES Safety Notices ________________________________________________________ General Notices Capacity Disclaimer ___________________________________________________ Care and Handling 4 4 GENERAL Introduction ____ ________________________________________________ Box Contents Minimum System Requirements _____________________________________ Connectors and Commander rear view 6 6 8 9 9 4 4 MUST BE READ FIRST__________________________________________________ 10 QUICK INSTALLA
Instructions for Partitioning and Formatting from FAT 32 to NTFS _______________ 31 TROUBLESHOOTING 37 Troubleshooting for Macintosh computers _________________________________ 37 Troubleshooting for PC Windows based computers 39 KNOWLEDGE BASE 41 Commander HX Unique Features _________________________________________ 42 Specifications Encryption Technology (Q&A) ____________________________________________ 43 Introduction to Interfaces (ports) and Cables 48 o USB (Universal Serial Bus) _____________________
IMPORTANT NOTICES Safety Notices The warranty is void if an unauthorized person attempts and/or repairs the hard disk drive. Read all Manuals and instructions carefully before using the device. Do not spill any liquid or insert any object into the device. Use the device within the specifications indicated, including but not limited to: power requirements, temperature, humidity, sunlight and magnetism from other devices such as computers and televisions. Please visit the Rocstor website, www.rocstor.
Do not spill any liquid or insert any object into the device. Do not attempt to disassemble and service the Commander drive during the warranty period. Please read the Safety Notices and Limited Warranty information in this Manual and on the Rocstor website (www.rocstor.com) for further details.
GENERAL Introduction COMMANDER F Series (Desktop) Encryption FireWire 800 (400) and USB 3.0 (2.0) Commander line has the world’s most technologically advanced encrypted desktop external hard drive in the market today. Commander 3F is made with more than 1.5 Lb (~0.75 Kg) of recycled aluminum, making this enclosure extremely ruggedized.
ROCSTOR | COMMANDER 3F user manual Page | 7
Box Contents External hard disk drive Stand for vertical mounting USB cable (USB 3.0 to USB 3.0 or USB 3.0 to USB 2.
Minimum System Requirements Mac Users: Window Users: Hardware: FireWire 800* (0r 400**) or USB 3.0 (2.0) port(s.) Hardware: FireWire 800* (0r 400**) or USB 3.0 (2.0) port(s.
MUST BE READ FIRST Commander 3F9 uses the most advanced encryption chip. It encrypts and decrypts all the data that is being read and written simultaneously in real-time. It uses a digital key token to authenticate and authorize to access data in the device. This device contains three (3) digital key tokens that bear the mini USB form factor; the three (3) digital keys provided with each device are unique and have the same key codes.
o Once completed, please check and be certain that the data you need is fully transferred; these data if not encrypted are vulnerable at this time. o You are now ready to reformat the drive with the new set of digital keys that you received. NOTE: By reformatting the Commander device now, you will lose all the data that you have stored in it. However, you had just transferred the data contained into a new temporary device.
QUICK INSTALLATION How to Connect the Interface Cables - Connecting the Drive 1. Turn ON your computer and wait until it fully boots up to load all programs. 2. Insert one of the digital key-tokens into the designated port 3. Connect one end of the power cord directly to the Commander 3F and the other end to an AC outlet, surge protector or battery Backup (UPS). 4. Using only one interface cable at a time, select the interface port you wish to use on your computer.
6. The Hard drive is preformatted for Plug-and-Play operation. After a few seconds a Rocstor HD icon will show on the “My Computer” folder under the Windows OS. Under the Mac OS, the Commander HD will appear on the “Desktop.” 7. At this time it is recommended to remove the digital key-token and keep it in a safe place. 8. Click (double click) on the Rocstor HD icon to access the drive.
Cable Types FireWire 400 (IEEE 1394a) 6-Pin FireWire 400 connector FireWire 400 can transfer data between devices at 400 Mbits/sec FireWire 800 (IEEE 1394b) 9-Pin FireWire 800 connector FireWire 400 can transfer data between devices at 800 Mbits/sec USB supports three data transfer rates: USB 3.0: A Supper-Speed (USB 3.0) rate of up to 5,000 Mbits/s (1GB/3.3sec) USB 2.0: A Hi-Speed (USB 2.0) rate of 480 Mbits/s (60 MB/sec) USB 1.1: A Full Speed rate of 12 Mbits/s (1.5 MB/sec) USB 1.
INSTALLING YOUR DRIVE All Rocstor hard drives are formatted as blank FAT32 (32-bit file allocation table) volumes {unless otherwise stated on the box} that are compatible with most modern Windows and Macintosh operating systems. To begin using your Rocstor drive, simply connect a data cable and power cord. There’s no need to shut down your computer because your Rocstor drive is hot-pluggable. Just plug it in and it’s ready to use.
drive and try again. Windows will display an alert when you can safely disconnect or turn off the drive. Mac The easiest way to safely unmount an external hard drive is to drag its Finder icon to the Trash. An alert will notify you if the drive is in use by an application. Close any open documents or applications on the drive and try again. When the drive’s icon no longer appears on the Finder’s Desktop and the drive’s activity light is green, you can safely disconnect or turn off the drive.
PARTITIONING AND FORMATTING THE COMMANDER DRIVE ON A MAC OS All Rocstor drives are factory formatted with FAT32, unless otherwise stated on the retail box. WARNING: Formatting and Partitioning the Commander Drive will destroy all of its data. To protect your data, back it up before formatting or partitioning this device. IMPORTANT NOTES: 1. 2. 3. 4. 5. All programs should be closed before beginning. Connect the Rocstor hard disk drive to your computer using the appropriate cables.
INSTRUCTIONS FOR PARTITIONING AND FORMATTING FROM FAT32 to HFS+: 1. 2. Connect the Rocstor drive to the computer via a port. The drive will appear as an icon on the Desktop on the middle right side (figure 1.0 below) the icon will represent the method of connection (USB or FireWire). Figure 1.0 USB Connection FireWire Connection Figure 1.1 Figure 1.
Note: If the Hard Drive is connected via USB port, the desktop would indicate the USB (figure 1.1) if it is connected via FireWire port, it would then indicate FireWire as (figure 1.2) on the “Macintosh HD” icon. The same procedures would also apply to the following steps. 3. Once the icon appears on the “Desktop” click on the “Macintosh HD” icon (figure 2.0) Figure 2.
4. 5. In the “Macintosh HD” menu, click on the “Applications” icon. In the “Applications” menu, click on the “Utilities” icon (figure 3.0.) Figure 3.
6. In the “Utilities” menu, click on the “Disk Utility” icon (figure 4.0.) Figure 4.
7. On the left side of the “Disk Utility” menu is a list of available drives (figure 5.0.) One will show as Rocstor drive. Click on the icon showing the disk capacity (figure 5.1.) Figure 5.0 Figure 5.
8. 9. 10. 11. You are now in the Rocstor menu. Click on the “Partition” tab and then click the “Current” tab under “Volume Scheme.” A drop down “Partition” menu will appear. In the “Partition” menu, you may select any number of partitions available under “Volume Scheme.” If you are using Panther proceed to #13 below. If you are using Tiger, Leopard, Snow Leopard or Lion click on Options on the lower center of the window. Select the Partition Scheme for your Rocstor drive.
12. Volume Information: select a name for your drive (figure 7.0.) Figure 7.0 13. Format: Click on either the “Format” area or the Blue up/down arrows. Select Mac OS extended (journal).
14. After selecting the type of format, click the “Apply” tab in the lower right of the screen, (figure 7.1.) On the next screen, Partition Disk, click “Partition” (figure 8.0) Figure 7.1 Figure 8.
15. The drive will begin to format (figure 8.1) and upon completion; the same icon that first appeared on the Desktop will reappear with your designed name on the Desktop (figure 9.0) Figure 8.1 Figure 9.0 16. You can now Exit or close to return to the desktop.
PARTITIONING AND FORMATTING THE COMMANDER DRIVE ON WINDOWS 2000, XP AND VISTA and Windows 7 All Rocstor drives are factory formatted with FAT32, unless otherwise stated on the retail box. WARNING: Formatting and Partitioning the Commander Drive will destroy all of its data. To protect your data, back it up before formatting or partitioning this device. IMPORTANT NOTES: 1. 2. 3. 4. 5. 6. 7. 8. All programs should be closed before beginning.
DIFFERENT WAYS TO GET TO THE CONTROL PANEL: (You may use any one of the following methods) 1. If the icon “My Computer” shows on your desktop, click or double click on the icon. Under “Other Places” click on “Control Panel.” Under Windows XP under Vista/Windows 7 OS 2. If the icon “My Computer” does not show on your desktop, click on the Start icon on the lower left of your screen. If the Control Panel link is displayed, click on the Control Panel link.
3. If the icon “My Computer” does not show on your desktop, click on the Start icon on the lower left of your screen. If the Control Panel link is not displayed, click on the Settings link and then click on the Control Panel link. 4. Click on the Start icon on the lower left of your screen. Click on Run. Delete anything listed in the Open window. Type the following: compmgmt.msc and then click OK. Skip to INSTRUCTION # 4 (Instructions for Partitioning and Formatting from FAT 32 to NTFS {page 24}).
INSTRUCTIONS UPON REACHING CONTROL PANEL a. After reaching the Control Panel, click on Administrative Tools. b. After reaching Administrative Tools, click on Computer Management. c. After reaching Computer Management, click on Disk Management.
INSTRUCTIONS FOR PARTITIONING AND FORMATTING FROM FAT32 to NTFS 1. In the “Disk Management” window, right click the Rocstor drive in the upper portion of the menu to highlight it. In the drop down menu, select “Delete Partition.” WARNING: Formatting and Partitioning the Commander Drive will destroy all of its data. To protect your data, back it up before formatting or partitioning this device. 2. The next window is “Delete primary partition.” Click on Yes. 3.
4. The Rocstor drive will show up in the lower menu as an “Unallocated” disk. 5. Right click anywhere in the “Unallocated” disk area in the lower menu. 6. Click on “New Partition.” 7. You are taken to “Welcome to the New Partition Wizard.” Click “Next”.
8. Click on “Primary partition” (it should be selected as the default partition). Click “Next”. 9. Under “Specific Partition Size,” click Next to accept the default setting, which is the maximum size allowed.
10. Under “Assign Drive Letter or Path,” accept the default letter and click “Next”. 11. In the “Format Partition,” accept the default setting.
12. The “Volume label” can be changed to any name up to 11 characters. 13. Suggest that “Quick Format” be selected and then click “Next”. 14. You now reached the “Completing the New Partition Wizard” screen. It displays the various settings you previously selected. If you are satisfied with your selections, click “Finish” to complete the new formatting. At this time the Rocstor disk drive is being formatted, which may take a few minutes.
15. You will return automatically to the “Disk Management” window and will see the newly formatted Rocstor disk on the screen with the name you selected. If no new name was entered in the “Volume label,” the Rocstor drive will show up as “New Volume.” To rename the volume at this time, right click “New Volume” and click “Properties.” You can now change the volume name up to 11 characters. Click OK. 16.
Troubleshooting Rocstor data storage products are subjected to several quality control tests before leaving our factory. However, from time to time, the product may not work after shipment or would experience intermittent problems under certain criteria and/or situations. Should you experience a problem with your Commander HD, please review the Manual and read the possible solutions that fit your problem. (The User Manual is updated regularly so check the Rocstor website for an updated Manual).
Have you checked to confirm that the computer’s operating system works with the file system? Review the manual that came with your computer to ensure that the file system is compatible with the operating system. Problem: The Commander drive is not working fast enough. Solution: You may have too many devices connected to your computer (such as Laptop computers.) Disconnect some devices and observe if there is an improvement in performance.
Troubleshooting for PC WINDOWS based computers Problem: The computer does not appear to recognize the drive. Solutions: A window should appear, notifying you that a device is connected and/or the Commander HD icon should appear on the “My Computer” folder. Your computer’s Minimum requirements may not meet the minimum system requirements as indicated in this Manual.
Problem: The performance and/or transfer speeds are slow when the Commander drive is connected to my USB port. Solution: USB ports come in different speeds from 12Mbits/s (USB 1.0), 480Mbits/s (USB.2) to up to 5,000Mbits/s (USB 3.0). If the Commander HD is connected to a USB 2.0 or 1.1 port (low speed) or hub, the drive will work slower than if connected to a USB 3.0 port or hub. Simply: if the USB 3.0 cable is connected (from Commander 3F) to a USB 2.
KNOWLEDGE BASE Commander 3F Unique Features Built-in power supply (No bulky AC adapter necessary.) Direct Connection to Electricity. U.S.A. and International Auto-Switch Power Supply. Uses any standard (certified) computer cable Secured by AES-256 Real-Time Hardware Encryption The encryption chipset bears certifications from the NIST and FIPS for a Cryptographic Module Authentication: Key-Token Carrying case included.
Cross-platform compatibility Mac, Windows, Linux … Designed for horizontal or vertical use 2 year limited warranty 2 year unlimited toll-free telephone tech support Specifications Dimensions: 5.8 x 8.7 x 1.6 inches 14.7 x 22.0 x 4.1 cm Weight: 2.9 pounds (1.3 kilograms) Transfer rates: USB 3.0 up to 5,000 Mbits/s; FireWire up to 800 MB/s; FireWire 400 up to 400 Mbits/s; USB 2.0 up to 480 Mbits/s; or USB 1.1 up to 12 Mbits/s.
Encryption Technology One of the most secure and cutting-edge hardware-based encryption chipsets is integrated into the internal circuitry of the Commander lines. The chipset contains features such as Advanced Encryption Standard Algorithm AES-256 bit key strength, and real-time encryption so that there is virtually zero time in encrypting and decrypting the data.
drive is strongly encrypted by AES (Advanced Encryption Standard). There is no possibility that clear text will remain on the hard drive. Q: What is hardware-based encryption? A: Encryption is a sophisticated mathematical calculation (or algorithm) combining a “secret key” and clear text. The resulting “cipher text” is an unreadable code that can only be decrypted with the original “secret key.
Q: Are Commander encrypted drives compatible with all disk drive types? A: Commander encrypted hard drives are compatible with Ultra SATA/eSATA compliant disk drives in real-time performance. Q: Can Commander external drives work with any operating system? A: Commander external drives require no device drivers and are independent from all operating systems. A host controller with a USB/SATA mass storage driver typically provided by the OS is required.
(Communications Security Establishment) of Canada certified hardware AES (Advanced Encryption Standard) algorithm. How does it work? X-Wall MX, an SATA to SATA cryptographic bridge chip, sits right in between host SATA and the device SATA hard drive, encrypting entire SATA drive with wire speed performance while providing up to 256-bit AES hardware strength. System performance with X-Wall MX engaged is unaffected. X-Wall MX can be operated with SATA1.0a & 2.
As the entire SATA hard drive is encrypted, there is no possibility of any secret being left unprotected on the drive, including password and "Secret Key." In an X-Wall MX protected system (drive), there is no simple way to read the data without the right "Secret Key." Only YOU have the right Key to unlock your data.
Introductions: Interfaces (ports) and Cables FireWire is Apple Inc.’s brand name for the IEEE 1394 interface (although the 1394 standard also defines a backplane interface). FireWire is also known as i.LINK (Sony’s name) and DV (Panasonic’s name, not to be confused with DV camcorder tapes). It is a serial bus interface standard for high-speed communications and isochronous real-time data transfer, frequently used in a personal computer and digital audio / digital video.
FireWire 800 (IEEE 1394b) 9-pin FireWire 800/3200 (IEEE 1394b) connector was introduced commercially by Apple in 2003. This newer 1394 specification (1394b) and corresponding products allow a transfer rate of 786.432 Mbits/sec full-duplex via a new encoding scheme termed beta mode. It is backwards compatible to the slower rates and 6-pin connectors of FireWire 400.
Universal Serial Bus (USB) is a serial bus standard to interface devices. USB was designed to allow peripherals to be connected using a single standardized interface socket and to improve Plug-and-play capabilities by allowing devices to be connected and disconnected without rebooting the computer (hot-swapping).
Compassion Chart: SAS eSATA SATA 300 SATA 150 PATA (133) FireWire 3200 FireWire 800 FireWire 400 USB 2.0 USB 3.0 Ultra -320 SCSI Fiber Channel Over Copper Cable Fiber Channel Over Fiber Infiniband 12x quad-rate Raw Bandwidth Transfer Speed (Mbits/s) (Mbits/s) Max. Cable Length Feet (meters) Power Provided 3000 3000 3000 1500 1064 3144 786 393 480 4800 2560 375 375 375 187.5 133 393 98.25 49.13 60 600 320 26 Ft (8 m) 6.5 Ft (2 m) 3.3 Ft (1 m) 3.3 Ft (1 m) 18 inches (0.
Introductions: Formatting File Allocation Table (FAT) FAT is a file system developed by Microsoft for MS-DOS and is the primary file system for consumer versions of Microsoft Windows. The FAT file system is relatively uncomplicated and is supported by virtually all existing operating systems for personal computers.
HFS Plus or HFS+ This is a file system developed by Apple Inc. to replace their Hierarchical File System (HFS) as the primary file system used in Macintosh computers (or other systems running Mac OS). It is also one of the formats used by the iPod digital music player. HFS Plus is also referred to as Mac OS Extended (or, erroneously, “HFS Extended”), where its predecessor, HFS is also referred to as Mac OS Standard (or, erroneously, as “HFS Standard”).
LIMITED WARRANTY This Limited Warranty is provided by Rocstorage, Inc. (hereinafter: Rocstor) for all lines of products. General Terms EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED WARRANTY, ROCSTOR MAKES NO OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ROCSTOR EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED WARRANTY.
YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION. ROCSTOR IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA.
MALFUNCTION IN CONDITIONS OF NORMAL USE. ROCSTOR IS NOT LIABILE FOR ANY DAMAGE TO ANY OTHER PRODUCT CONNECTED TO A ROCSTOR PRODUCT. Limitation on Consequential Damages ROCSTOR IS NOT LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT OR THE FAILURE OF THE PRODUCT TO PERFORM, INCLUDING ANY LOST PROFITS OR SAVINGS OR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES. ROCSTOR IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD PARTY OR MADE BY YOU FOR A THIRD PARTY.
Rocstor Replaceable Parts Program Where available, the Rocstor Replaceable Parts program ships approved replacement parts directly to you to fulfill your warranty. This will save considerable repair time. After you call the Rocstor Technical Support Center at 888.877.8777 a replaceable part can be sent directly to you. Once the part arrives, call the Rocstor Technical Support Center. A technician will assist you over the phone to ensure that the installation is quick and easy.
“Rocstor” makes no representation or warranty as to the suitability or fitness of these devices for any specific application. Technical Support All Rocstor hard drives are backed by free telephone technical support for two (2) years from the date of purchase. Please register your product with Rocstor. To register, fill in the Limited Warranty Registration form in the Support tab at www.rocstor.com. Free telephone technical support is available weekdays from 9 AM until 6 PM Pacific Standard Time.
Contact Information Corporate Headquarters 8130 Remmet Avenue Canoga Park, CA 91304-4129 Office: +1 (818) 449-2000 Fax: +1 (818) 884-8777 Email: info@Rocstor.com Technical Support / RMA Tel: (888) 877-7716 (USA and Canada) Tel: +1 (818) 449-2000 (Domestic and Internationals) Fax: +1 (818) 884-8777 Hours: 9:00 am - 5:00 pm PST Mon - Fri (excluding holidays) Email: support@Rocstor.com Sales Info Hours: 8:00 am - 5:00 pm PST Mon - Fri (excluding holidays) Email: sales@Rocstor.
Available in Black Thank you for purchasing Commander 3F Rocstor Ver.
