User Manual

Troubleshooting
Rocstor data storage products are subjected to several quality control tests before leaving our
factory. However, from time to time, the product may not work after shipment or would
experience intermittent problems under certain criteria and/or situations. Should you
experience a problem with your Hawker HD, please review the Manual and read the possible
solutions that fit your problem. (The User Manual is updated regularly so check the Rocstor
website for an updated Manual.) Please contact Rocstor technical support listed under contact
information at the end of this Manual.
Troubleshooting for MACINTOSH computers
Problem: The computer does not recognize the drive
Solutions:
• Is the Hawker light ON and is the cable connected from the HD device to the computer.
Hawker HD icon should appear on the desktop. Continue to review this guild to find the
solution.
• Your computer’s Minimum requirements may not meet the minimum system requirements
as indicated in this Manual. See Page 7
• Hawker is bus-powered through USB port and turn ON automatically. With USB
connections you may need to connect to more ports to receive enough power depending
on your computer. When connecting the Hawker drive with a USB port, certain laptop
computers may not provide enough power to operate the drive. To overcome this problem,
connect the Hawker drive using a USB Y-connector. This problem is likely to occur when
using certain brands of laptop computers.
• Please review this Manual’s installation procedure for the operating system and interface
you are using.
• Read the Manual’s installation procedure to ensure it was properly followed.
• Please check the cable connections as the cables must be properly and securely attached
to the computer and hard drive. Ensure that there is a firm connection. It is suggested
that the cables be detached and reattached, and that the computer be shut OFF for 20
seconds and then restarted.
• Ensure that the Hawker drive has been properly reformatted by reviewing the User
Manual.
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