User Manual

Problem: The performance and/or transfer speeds are slow when the Hawker drive is
connected to my USB port.
Solution:
• USB ports come in different speeds from 12Mbits/ s to 480Mbits/s. USB 3.0 is a Supper-
Speed connection. If the Hawker HD is connected to a USB 1.1 or 2.0 port (low speed) or
hub, the drive will work slower than if connected to a USB 3.0 port or hub.
Problem: There is no increase in performance when the Hawker drive is connected via the USB
cable to a USB 3.0 port.
Solution:
• Ensure that the USB 3.0 drivers for the host bus and device have been properly and securely
installed. You may reinstall to assure proper installation.
Problem: The drive is working slow when connected directly to a USB 3.0 port on your
computer?
Solution:
• Review the minimum system requirements for your computer to ensure it supports Supper
Speed USB 3.0.
General Notes:
• When connecting the device to USB 3.0 port in your computer please be sure that the
connection at the host computer is High Speed USB 3.0 and drivers (if required) are installed
otherwise you may experience slower transfer speed between the host comport and the
Hawker device.
Front Light:
Problem: The front Light does not come ON.
Solutions:
• The Hawker device may not be connected to the host computer (or via a Hub).
• If connect to USB port direct or via a USB Hub, you may not receive enough power. You may
need to connect the other side of the “Y” cable to the USB port or the Hub.
Situation: The light is ON but it also flickers.
Solutions:
• The Light is OFF when the drive is Reading/Writing; do not turn the device OFF in this
situation as you may lose the data being transferred in R/W.
• The Light remains ON during normal or idle operation.
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