Specifications

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34ROCSTOR‐ROCPRO850usermanual
Problem:Theperformanceand/ortransferspeedsareslowwhentheRocprodriveis
connectedtomyUSBport.
Solution:
• USBportscomeindifferentspeedsfrom12Mbits/sto480MBits/s.USB2.0isaHigh‐Speed
connection.IftheRocproHDisconnectedtoaUSB1.1port(lowspeed)orhub,thedrive
willworkslowerthanifconnectedtoaUSB2.0portorhub.
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Problem:ThereisnoincreaseinperformancewhentheRocprodriveisconnectedviatheUSB
cabletoaUSB2.0port.
Solution:
• EnsurethattheUSB2.0driversforthehostbusanddevicehavebeenproperlyandsecurely
installed.Youmayreinstalltoassureproperinstallation.
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Problem:ThedriveisworkingslowwhenconnecteddirectlytoaUSB2.0portonyour
computer?
Solution:
• ReviewtheminimumsystemrequirementsforyourcomputertoensureitsupportsHigh
SpeedUSB2.0.
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GeneralNotes:
• WhenconnectingthedevicetoUSB2.0portinyourcomputerpleasebesurethatthe
connectionatthehostcomputerisHighSpeedUSB2.0anddrivers(ifrequired)are
installed,otherwiseyoumayexperienceslowertransferspeedbetweenthehostcomport
andtheRocprodevice.
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FrontLights:
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Problem:ThefrontLightdoesnotcomeON.
Solutions:
• TheRocprodevicemaynotbeconnectedtoelectricity.
• ThedeviceswitchisintheOFFposition.
• TheBuilt‐inPowerSupplydoesnotwork.ContactRocstortechnicalsupport.
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Situation:Thelightisgreen
butitalsoflickersinRed.
Solutions:
• TheLightisOFFwhenthedriveisReading/Writing;donotturnthedeviceOFFinthis
situationasyoumayloosethedatabeingtransferredinR/W.
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• ThelightremainsGreenatnormaloperationoridle
operation.
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