Specifications

50 ROCPOWER ‐ ROCWAVEusermanual
CHAPTER9

Troubleshooting

WhentheUPSbecomesfaultyormalfunctionsduringoperation,youmaycheckthefaultlists
belowforpossiblesolutions.Should theproblempersist,pleasecontactyourlocaldealerfor
assistance.

Situation
CheckItems/LED
Display
Solution
UPSFault LED

Readtheerrorcode
(seenextpagefor
errorreadings)
displayedbythe
variousLEDsand
verifythefaultas
follow:



1.Er05,Er25,








2.Overload





3.Er11(UPSOverheating)




4.Sitewiring/Ground
fault 



5.Er14(Fansoutoforder)




6.Othererrorcodes


1. Checkbatteryconnections.Measure
Batteryvoltagetoensurebatteriesare
charged.Rechargebatteriesfor8hoursif
necessary.Simulateutilityoutagetoverify
thattheUPSisabletoprovideDCback‐
up.Otherwiseconsultyourlocaldealer.
2.Disconnectsomenon‐criticalloadsfrom
theUPSoutputuntiltheoverloadceases.
Checkifthereisanyshortcircuit
betweencablessuchasbroken
insulation.Replacethecablesif
necessary.
3.Removeanyobjectsobstructingthe
ventilationlouvers.Verifythatthe
coolingfansareworkingproperly.
Contactyourlocaldealertoreplacethe
fansifnecessary.
4.Verifythatthe“Live(hot)”OK“Neutral”
wiresoftheutilityAChavebeen
attachedcorrectly.DoesGround‐Neutral
Voltageexceedacceptablelimit?
5.Verifythattheventilatingfansare
functioningproperly.Donotattemptto
replacethefansbyyourself.Contact
yourlocaldealerforreplacement.
6.Consultyourlocaldealerforassistance.