User Manual

Troubleshooting
R&S
®
FPL1000
1024User Manual 1178.3370.02 ─ 09
12 Troubleshooting
If the results do not meet your expectations, the following sections may contain helpful
hints and information.
● Error Information................................................................................................. 1024
● Error Messages in Remote Control Mode...........................................................1025
● Troubleshooting Remote Operation.................................................................... 1026
● Miscellaneous Troubleshooting Hints................................................................. 1027
● System Recovery................................................................................................1029
● Collecting Information for Support.......................................................................1029
● Contacting Customer Support.............................................................................1031
12.1 Error Information
If errors or irregularities are detected, a keyword and an error message, if available,
are displayed in the status bar.
Depending on the type of message, the status message is indicated in varying colors.
Table 12-1: Status bar information - color coding
Color Type Description
Red Error An error occurred at the start or during a measurement, e.g. due to missing
data or wrong settings, so that the measurement cannot be started or com-
pleted correctly.
Orange Warning An irregular situation occurred during measurement, e.g. the settings no lon-
ger match the displayed results, or the connection to an external device was
interrupted temporarily.
Gray Information Information on the status of individual processing steps.
No color No errors No message displayed - normal operation.
Green Measurement
successful
Some applications visualize that the measurement was successful by show-
ing a message.
If any error information is available for a channel setup, an exclamation mark is dis-
played next to the channel setup name ( ). This is particularly useful when the Multi-
View tab is displayed, as the status bar in the MultiView tab always displays the infor-
mation for the currently selected measurement only.
Furthermore, a status bit is set in the STATus:QUEStionable:EXTended:INFO reg-
ister for the application concerned (see "STATus:QUEStionable:EXTended:INFO Reg-
ister" on page 568). Messages of a specific type can be queried using the
SYST:ERR:EXT? command, see SYSTem:ERRor:EXTended? on page 973.
Error Information