User Manual

Troubleshooting
R&S
®
FPL1000
1030User Manual 1178.3370.02 ─ 09
Windows records important actions of applications and the operating system in
event logs. You can create event log files to summarize and save the existing event
logs (see "To create Windows event log files" on page 1030).
●
System Configuration: The "System Configuration" dialog box (in the "Setup"
menu) provides information on:
System Configuration: The "System Configuration" dialog box (in the "System
Configuration" menu of the soft front panel) provides information on:
– Hardware Info: hardware assemblies
– Versions and Options: the status of all software and hardware options instal-
led on your instrument
– System Messages: messages on any errors that may have occurred
An .xml file with information on the system configuration ("Device Footprint") can
be created automatically (using the DIAGnostic:SERVice:SINFo command or
as described in "To collect the support information" on page 1030).
●
Error Log: The RSError.log file (in the
C:\ProgramData\Rohde-Schwarz\ZNL-FPL\log directory) contains a chro-
nological record of errors.
●
Support file: a *.zip file with important support information can be created auto-
matically (in the C:\ProgramData\Rohde-Schwarz\ZNL-FPL\user directory).
The *.zip file contains the system configuration information ("Device Footprint"), the
current eeprom data and a screenshot of the screen display.
See also Chapter 9.5.1, "R&S Support Information", on page 518.
To collect the support information
1. Press the [Setup] key.
2. Select "Service" > "R&S Support" and then "Create R&S Support Information".
The file is stored as
C:\ProgramData\Rohde-Schwarz\ZNL-FPL\user\
<inst_model>_<serial-no>_<date_and_time>.zip
For example
C:\ProgramData\Rohde-Schwarz\ZNL-FPL\user\
FPL1003__20160803_145113.zip
To create Windows event log files
1. Select the "Windows Start Button" in the bottom left corner.
2. Enter Event Viewer and select "Enter".
3. Select and expand "Windows Logs" in the "Console Tree".
4. Right-click on each subsection and select "Save All Events As...".
Collecting Information for Support