User Manual

Troubleshooting
R&S
®
FPL1000
862User Manual 1178.3370.02 ─ 03
If you want to apply the changed transducer values after recalling the save set you
must force the application to reload the transducer file. To do so, simply open the "Edit
Transducer" dialog box (see Chapter 6.3.6.2, "Transducer Settings", on page 148) and
toggle the "X-Axis" option from "Lin" to "Log" and back. Due to that change, the trans-
ducer file is automatically reloaded, and the changed transducer values are applied to
the current measurement. Now you can create a new save set with the updated trans-
ducer values.
Similarly, if you want to apply the changed limit values after recalling the save set you
must force the application to reload the limit file. To do so, simply open the "Edit Limit
Line" dialog box (see Chapter 7.11.2.2, "Limit Line Settings and Functions",
on page 495) and toggle the "Y-Axis" unit. Due to that change, the limit line file is auto-
matically reloaded, and the changed limit values are applied to the current measure-
ment. Now a new save set with the updated limit values can be created.
10.5 Collecting Information for Technical Support
If problems occur, the instrument generates error messages which in most cases will
be sufficient for you to detect the cause of an error and find a remedy.
Error messages are described in Chapter 10.1, "Error Information", on page 857.
In addition, our customer support centers are there to assist you in solving any prob-
lems that you may encounter with your R&S FPL1000. We will find solutions more
quickly and efficiently if you provide us with the information listed below.
●
System Configuration: The "System Configuration" dialog box (in the "Setup"
menu) provides information on:
– Hardware Info: hardware assemblies
– Versions and Options: the status of all software and hardware options instal-
led on your instrument
– System Messages: messages on any errors that may have occurred
An .xml file with information on the system configuration ( "Device Footprint" ) can
be created automatically (using the DIAGnostic:SERVice:SINFo command or
as described in "To collect the support information" on page 862).
●
Error Log: The RSError.log file (in the
C:\ProgramData\Rohde-Schwarz\ZNL-FPL\log directory) contains a chro-
nological record of errors.
●
Support file: a *.zip file with important support information can be created auto-
matically (in the C:\ProgramData\Rohde-Schwarz\ZNL-FPL\user directory).
The *.zip file contains the system configuration information ( "Device Footprint" ),
the current eeprom data and a screenshot of the screen display.
See also Chapter 6.3.5.1, "R&S Support Information", on page 142.
To collect the support information
1. Press the SETUP key.
2. Select "Service" > "R&S Support" and then "Create R&S Support Information" .
Collecting Information for Technical Support