Getting Started Guide

16
10. FAQ
S.No.
FAQ
Answers
1
How to Add or
Remove account
on your Android
phone?
Settings -> User & accounts ->Add Account
a) To add an Account: Add Credential to add account
b) To remove an Account: Select account that you need to
remove->More->Remove account
2
How to Factory
Reset Android
phone?
Settings -> System -> Reset options -> Erase all data
(factory reset) -> Reset Phone
Note: Reset Factory default will remove all user data; Make
sure to take a backup of your data in PC or on Gmail.
3
In what scenario
does the user have
to factory reset
Android phone?
In the following scenarios user needs to reset his phone.
a) Phone not responding
b) Phone automatically Restarting
c) Erratic behavior of phone
d) Bad Battery backup or charging issues
e) Apps not working
f) Deleted any pre-installed apps by mistake
g) Erased customer data & settings
h) To remove an account
Note: If the problem persists, please visit our nearest
service center.
4
How to add Data
Account or APN
settings?
All ILA Smart phones come with Pre-loaded Internet
Settings. User needs to insert SIM and turn the Data
Connectivity On. The phone will automatically detect
settings.
5
How to set phone
as a hotspot?
Settings --> Network & Internet --> Hotspot & tethering -->
Wi-Fi hotspot
6
How to install
applications not
downloaded from
Google Play?
To install applications directly, do following.
Settings -> App & notifications -> File Manager -> Install
Unknown apps -> Allow from this source.
7
Why the actual
capacity may differ
from the one
mentioned on
product label?
A certain portion of capacity of ROM may be used for
system files and maintenance, thus actual capacity may
differ from that indicated on the product label.