Warranty

The License Agreement
The Roku and third-party software license terms can be found at: www.roku.com/license. Use of the Roku player constitutes
acceptance of as well as agreement to those license terms.
Ninety (90) Day Limited Hardware Warranty
Subject to the additional terms and conditions set forth below, Roku provides this Limited Warranty:
 •OnlytothepersonorentitythatoriginallypurchasedthePlayerfromRokuorfromoneofitsauthorizedresellersordistributors;
and
 •OnlyforPlayerspurchasedanddeliveredtotheenduserwithintheUnitedStates.
Limited Warranty
RokuwarrantstheRokuPlayer(“Player”) hardware against defects in materials and workmanship under normal use for a period of
ninety(90)daysfromthedateofpurchase(“Warranty Period”).IfRokudeterminesthatthePlayer’shardwareisdefective,Roku
willeitherrepairtheunitorreplacetheunitwitheitheraneworrebuiltPlayer,atitsoption.IftheWarrantyPeriodhasexpiredoris
otherwisenotapplicable(seeScope and Limitation on Warrantybelow),wewillreturnthePlayertoyou.Moreinformationabout
this warranty can be found at www.roku.com/support. THE FOREGOING SETS FORTH ROKU’S SOLE OBLIGATION AND YOUR
EXCLUSIVEREMEDYINTHEEVENTOFANYBREACHOFTHISLIMITEDWARRANTY.
Return and Warranty Service Process
Pleaseaccessandreviewtheonlinehelpresourcesatwww.roku.com/supportbeforeseekingwarrantyservice.Toreturnorobtain
warrantyserviceforaPlayer,youmustrstobtainaReturnMerchandiseAuthorization(RMA)numberfromaCustomerSupport
Representative (CSR) at Roku. Customer Support contact information can be found by visiting www.roku.com/support. RMA
numbersexpirethirty daysfromissuance.Rokumayattempttotroubleshootawarranty-relatedproblemprior toissuingaRMA
number.Pleasebepreparedtoprovideadditionalinformationuponrequest.OnceaRMAnumberisobtained,youmustshipyour
Player,freightprepaid,togetherwithproofofpurchaseandallaccessories,ineithertheoriginalpackagingorpackagingaordingan
equaldegreeofprotection,totheRokuauthorizeddistributionfacilityidentiedbytheCSR.Failuretoreturnanyoftheaccessories
could result in a delay and/or result in an invoice to you or credit to Roku for the missing accessories.
Important:WhenemailingforaRMAnumber,pleaseprovidethefollowinginformationwithyourrequest:(a)modelnumber,(b)
serialnumber,(c)problemdescription,(d)softwareversion(locatedintheSystemCongurationmenu),(e)dateofpurchase,(f)
placeofpurchase(reselleroronlineplaceofpurchase),and(g)returnshippingaddress(P.O.boxesarenotaccepted).
Scope of and Limitation on Warranty
ThewarrantyonthePlayerislimitedtotherepairorreplacementofdefectiveunitsasdescribedintheLimited Warranty section above.
This warranty does not cover customer training or education, installation, set up adjustments, or signal reception problems. This warranty
alsodoesnotcoveranyissuerelatedtotheserviceprovidedbyyourServiceProvider,includingbutnotlimitedtoservicedisruption,
changesinserviceterms,changesinoerings,changesinformat,ortechnicalproblems.Thiswarrantydoesnotcoverdamagedueto
actsofGod,accident,misuse,abuse,negligence,commercialuseormodicationof,ortoanypartof,yourPlayer.Thiswarrantydoes
not cover damage due to improper operation or maintenance, connection to improper voltage supply or attempted repair by anyone
otherthanafacilityauthorizedbyRokutoserviceyourPlayer.Thiswarrantydoesnotcoverconsumables(suchasfusesandbatteries).