User's Manual

It’s unlikely but if your remote becomes warm or hot
to the touch after inserting the batteries, immediately
discontinue use. Do not attempt to remove the batteries while
the unit is hot. Contact Roku Customer Support immediately
at 888-600-7658
If you cannot hear sound:
• Make sure the connectors on the cables between your TV
and home theater receiver are pushed in all the way.
• Make sure the volume on your TV or home theater
receiver is turned up and isn’t on mute.
• Make sure the input on your TV or home theater receiver
matches the output (HDMI or MHL) used with your Roku
Streaming Stick.
If the Roku remote control is not functioning:
• Try moving closer to your Roku Streaming Stick.
• Make sure the batteries are fresh (or new) and inserted
properly.
• Make sure your remote is paired (see next section) with
the Roku Streaming Stick.
• If the Status Light on the front of your Roku Streaming
Stick flashes once each time you press a remote button,
the problem is not with the remote.
Troubleshooting (continued)