User manual

Table Of Contents
Troubleshooting
43
Problems When Using the Unit
Problem Conrmation Resolution
Cannot select or
use unit device
Is the driver installed? Install the driver (p. 13).
Is the POWER indicator o?
Make sure that the unit is connected to the
computer correctly.
If the problem is not resolved, reinstall the
driver (p. 48).
Is the unit’s device name displayed? Exit all programs that are using the unit,
disconnect the unit’s USB cable, and then
reconnect it.
If the problem is not resolved, reinstall the
driver (p. 48).
Is another program using the unit?
Did the computer enter standby (suspend)
mode, hibernate mode, or sleep mode while
the unit was connected?
Exit all programs that are using the unit,
disconnect the unit’s USB cable, and then
reconnect it.
If the problem is not resolved, restart the
computer.
Did you disconnect and reconnect the USB
cable while using the unit?
Was the unit connected to the computer while
the computer was starting up?
Connect the unit after the computer has
started up.
With some computers, the unit cannot be
used if it is connected to the computer while
the computer is starting up.
Windows 7/Windows Vista
Are you using the Media Player included with
Windows?
Use dierent software.
MIDI devices cannot be selected in Media
Player.
Mac OS X
Have you congured Audio MIDI Setup”?
Congure Audio MIDI Setup (p. 16).
No sound
Is the POWER indicator o?
Make sure that the unit is connected to the
computer correctly.
Could you have operated the pedal or D-BEAM
controller to lower the volume?
Try pressing the pedal or moving your hand
above the D-BEAM controller.