Owner`s manual
Appendix
25
Problem Items to Check Action
Recordings are too
loud or too quiet
Is the input level appropriate?
Use the [SENS 1] or [SENS 2] knob to adjust
the input level of the DUO-CAPTURE EX.
If your software has an input level adjust-
ment, check the input level setting.
Does the sensitivity of the microphone
match the input level of the
DUO-CAPTURE EX?
The DUO-CAPTURE EX’s microphone input
level is -60 dBu for the XLR connector, and
-46 dBu for the TRS phone type jack. If the
sensitivity of the microphone is low, the
sound will be soft.
I cannot play back or
record
Are the software’s input device and output
device congured?
Select the DUO-CAPTURE EX as the input
and output device (p. 17).
Is the DUO-CAPTURE EX’s power indicator
o?
Make sure that the DUO-CAPTURE EX is
connected to the computer correctly.
If that does not resolve the issue, reinstall
the USB driver (p. 12).
I cannot play back or
record
Is the computer’s volume setting turned
down?
Adjust the computer’s volume setting (p. 28).
Windows 8.1 / Windows 8 /
Windows 7
Are you using voice communication
software?
Disable automatic volume adjustment
(p. 30).
Is the size of the USB driver’s audio buer
too small?
Increase the size of the buer (p. 31).
I cannot play back or
record 24-bit audio
data
Does your software support 24-bit audio
data?
Check whether your software supports
playback and recording of 24-bit audio
data.
Is the software set correctly?
Make sure that your software is set to play
and record 24-bit audio data.