Owner`s manual

Appendix
25
Problem Items to Check Action
Recordings are too
loud or too quiet
Is the input level appropriate?
Use the [SENS 1] or [SENS 2] knob to adjust
the input level of the DUO-CAPTURE EX.
If your software has an input level adjust-
ment, check the input level setting.
Does the sensitivity of the microphone
match the input level of the
DUO-CAPTURE EX?
The DUO-CAPTURE EX’s microphone input
level is -60 dBu for the XLR connector, and
-46 dBu for the TRS phone type jack. If the
sensitivity of the microphone is low, the
sound will be soft.
I cannot play back or
record
Are the software’s input device and output
device congured?
Select the DUO-CAPTURE EX as the input
and output device (p. 17).
Is the DUO-CAPTURE EX’s power indicator
o?
Make sure that the DUO-CAPTURE EX is
connected to the computer correctly.
If that does not resolve the issue, reinstall
the USB driver (p. 12).
I cannot play back or
record
Is the computer’s volume setting turned
down?
Adjust the computer’s volume setting (p. 28).
Windows 8.1 / Windows 8 /
Windows 7
Are you using voice communication
software?
Disable automatic volume adjustment
(p. 30).
Is the size of the USB driver’s audio buer
too small?
Increase the size of the buer (p. 31).
I cannot play back or
record 24-bit audio
data
Does your software support 24-bit audio
data?
Check whether your software supports
playback and recording of 24-bit audio
data.
Is the software set correctly?
Make sure that your software is set to play
and record 24-bit audio data.