Operation Manual

27
°
Troubleshooting
Problem Items to check Action
Page
The sound of
the higher notes
suddenly changes
from a certain key
This simulates the characteristics of an acoustic piano,
and is not a malfunction.
The sound will change where there is a change in the
number of strings per key or a transition from wound
strings to unwound strings.
–
High-pitched ringing
is heard
If you don’t hear it through headphones:
It may be that this piano has malfunctioned. Please
contact your dealer or a Roland customer service center.
If you also hear it through headphones:
To decrease the metallic ringing, adjust the following
settings.
5 Duplex Scale (p. 15)
5 Full Scale String Res. (p. 15)
5 Ambience (p. 8)
–
When you press a key,
the sound of a note
you didn’t press is
also faintly heard
In some cases, a note you play might cause a dierent
note (whose frequency is an integer multiple of the
rst note) to resonate, producing the sensation that the
sound has changed; this is not a malfunction.
Lower the Piano Designer’s “String Resonance” value, or
turn it o.
p. 15
Low notes sound
wrong, or are buzzy
Could the volume be
set to maximum?
Lower the volume.
p. 8
If you also hear it through headphones:
It may be that this piano has malfunctioned. Please
contact your dealer or a Roland customer service center.
If you don’t hear it through headphones:
Objects near the piano are resonating because of
the high volume of sound coming from the speakers.
You can take the following measures to minimize
resonances.
5 Locate the speakers 10–15 cm (4–6 inch) away from
walls or other surfaces.
5 Keep the volume down.
5 Move away from the objects that are resonating.
–
The selected sound
changes when you
play back a song
Could the SMF Play
Mode be set to
“Internal”?
Set the SMF Play Mode to
“External.”
p. 25
Song does not play correctly
The piano’s tonal
character changes
when you record
Could you be
recording with a tone
that you created in
Piano Designer?
Some of the Piano Designer
settings might not be
reproduced when you play back
a song.
–
Could you be playing
back the audio-
recorded sound?
Record as SMF.
p. 12
Only the sound of a
particular instrument
in a song does not
play
Could the part button
be unlit?
Press the part button so the
indicator is illuminated.
p. 11
No sound when you
play back a song
Could the song volume be set to “0”?
p. 24
Song volume is too
low / Volume diers
between recording
and playback
Could the song volume be set too low?
p. 24
Can’t play back a
song saved in USB
ash drive
Two types of le can be played back: audio les and
MIDI les.
–
Audio les
Extension “.WAV,” 16-bit linear
Sampling rate “44.1 kHz”
MIDI les Extension “.MID”
Titles of songs saved
on the USB ash drive
do not appear in the
screen
Could the song name information in the le be blank or
consist of only spaces?
–
Does the le have a “.MID” extension? Song titles can
be shown in the screen only for les that have a “.MID”
extension.
–
Can’t record
Can’t record SMF
Has one of the part buttons for recording been
selected?
p. 12
Can’t record audio
Is a USB ash drive connected to the USB Memory port?
p. 13
Problem Items to check Action
Page
Even though you’re
using headphones
to mute the sound,
a thumping sound is
heard when you play
the keyboard
The keyboard of this piano is designed to simulate the
mechanism of an acoustic piano. Even on an acoustic
piano, a thumping sound is actually being produced
when you press a key. Such sounds do not indicate a
malfunction.
–
Power turns o on
its own
Could the Auto O
setting be something
other than “O ”?
If you don’t need the power to
turn o automatically, turn the
Auto O setting “O.”
p. 26
Power turns on
unexpectedly
This piano powers-on when you open the fallboard, and
powers-o when you close the fallboard.
p. 5
Power does not
turn on
Is the AC adaptor connected correctly? –
Can’t perform
operations
Could Panel Lock be
activated?
Disengage the Panel Lock
setting.
p. 11
Pedal does not work,
or is “stuck”
Is the pedal connected correctly?
–
Could you have
disconnected or
connected the pedal
cord while the power
was on?
Power-o this piano before
you connect or disconnect the
pedal cord.
–
Could the Damper pedal part be set to “Right” or “Left”?
p. 25
Could Twin Piano be turned on?
If Twin Piano is on, the right pedal will aect only the
right-hand keyboard zone and the left pedal will aect
only the left-hand keyboard zone.
p. 9
Could you have
changed the function
of the pedal?
Return the pedal function
(Center Pedal, Left Pedal, Reg.
Pedal Shift) to its previous
setting.
p. 25
“Buzz” is heard from
external devices
Are the external
devices connected
to more than one AC
power outlet?
If you connect external devices,
be sure to connect them to the
same AC outlet.
–
The volume level of
the device connected
to Input jack is too
low
Could the Input Volume be turned down?
p. 24
Could the volume of the connected device be turned
down?
–
Notes don’t sound right
No sound
Are your amp, speakers, headphones, etc., connected
correctly?
p. 7
Is the volume turned down?
p. 8
Could headphones or an adaptor plug be inserted in
the Phones jacks?
The speakers will not produce sound if headphones or
plug are connected to the Phones jacks.
–
Has Local Control
been set to “O”?
Set Local Control to “On.”
p. 26
Could Twin Piano mode be set to “Individual”?
If headphones are connected when Twin Piano is On
and the mode is set to Individual, notes played in
the left-hand keyboard zone will not be heard from
the headphones connected to the right Phones jack.
Similarly, notes played in the right-hand keyboard zone
will not be heard from the headphones connected to
the left Phones jack.
p. 9
Pitch of the keyboard
or song is incorrect
Could you have made Transpose settings?
p. 8
Is the Master Tune setting appropriate?
p. 24
Is the setting for the Temperament correct?
p. 24
Is the Single Note Tuning setting appropriate? p. 15
Notes are interrupted
Could you be holding down the damper pedal and
sounding a large number of notes?
Could you be using Dual Play or playing along with a
song?
–
Sounds are heard
twice (doubled)
when the keyboard is
played
Is this piano in Dual
Play?
Press the [Dual] button to turn
o Dual Play.
p. 9
Could this piano
be connected to an
external sequencer?
If you don’t want the other
sound module to produce
sound, turn your DAW’s soft thru
function “o.”
–
If Local Control is turned “On,”
set Local Control to “O.”
p. 26
Sound appears
dierent when using
Dual Play or Split Play
When using Dual Play or Split Play, the sound might
appear dierent with certain combinations of tones.
–
Reverberation
remains even if you
defeat the Ambience
eect
Even if the Ambience eect is o, the acoustic piano’s
own resonance remains.
You can reduce this reverberation by adjusting the
Cabinet Resonance.
p. 15