Operation Manual

37
Troubleshooting
Problems When Using the QUAD-CAPTURE
Problem Conrmation Resolution
Cannot select
or use QUAD-
CAPTURE device
Is the driver installed? Install the driver (p. 14).
Is the QUAD-CAPTURE’s USB indicator
o?
Make sure that the QUAD-CAPTURE is connected to
the computer correctly.
If the problem is not resolved, reinstall the driver
(p. 49).
Is the QUAD-CAPTURE’s device name
displayed?
Exit all programs that are using the QUAD-
CAPTURE, disconnect the QUAD-CAPTURE’s USB
cable, and then reconnect it.
If the problem is not resolved, reinstall the driver
(p. 49).
Is another program using the
QUAD-CAPTURE?
Exit all programs that are using the QUAD-
CAPTURE, disconnect the QUAD-CAPTURE’s USB
cable, and then reconnect it.
If the problem is not resolved, reinstall the driver
(p. 49).
Did the computer enter standby
(suspend) mode, hibernate mode, or
sleep mode while the QUAD-CAPTURE
was connected?
Exit all programs that are using the QUAD-
CAPTURE, disconnect the QUAD-CAPTURE’s USB
cable, and then reconnect it.
If the problem is not resolved, restart the computer.
Did you disconnect and reconnect
the USB cable while using the
QUAD-CAPTURE?
Exit all programs that are using the QUAD-
CAPTURE, disconnect the QUAD-CAPTURE’s USB
cable, and then reconnect it.
If the problem is not resolved, restart the computer.
Was the QUAD-CAPTURE connected to
the computer while the computer was
starting up?
Connect the QUAD-CAPTURE after the computer
has started up.
With some computers, the QUAD-CAPTURE cannot
be used if it is connected to the computer while the
computer is starting up.
Are you using the Windows Media Player
included with Windows? (Windows 7/
Windows Vista)
Use dierent software.
MIDI devices cannot be selected in Windows Media
Player.
Are you using a multichannel WDM
audio port? (Windows XP)
If you want to select the COAXIAL IN (3/4)/OUT
(3/4) jacks as input/output destinations, disable the
multichannel WDM audio port (p. 51).
Have you congured “Audio MIDI
Setup”? (Mac OS X)
Congure Audio MIDI Setup (p. 19).
Cannot change
driver settings
(Windows 7)
Is the monitoring function of Windows
enabled?
Disable the monitoring function (p. 48).
No sound from
computer’s
speakers
This is not a malfunction.
When using the QUAD-CAPTURE, no sound is heard
from the computer’s speakers.
Connect headphones or audio playback system
(external monitors) to the QUAD-CAPTURE.