User Manual

19
Troubleshooting
Problem Conrmation Resolution
Cannot play back
or record
Is the driver installed? Install the driver (p. 9).
Are the software’s input device and
output device congured?
Select the DUO-CAPTURE as the input and output
device (p. 15, p. 16).
Is the DUO-CAPTURE’s USB indicator o?
Make sure that the DUO-CAPTURE is connected to
the computer correctly.
If the problem is not resolved, reinstall the driver
(p. 27).
Is another program using the DUO-
CAPTURE?
Exit all programs that are using the DUO-CAPTURE,
disconnect the DUO-CAPTURE’s USB cable, and
then reconnect it.
If the problem is not resolved, reinstall the driver
(p. 27).
Did the computer enter standby
(suspend) mode, hibernate mode, or
sleep mode while the DUO-CAPTURE
was connected?
Exit all programs that are using the DUO-CAPTURE,
disconnect the DUO-CAPTURE’s USB cable, and
then reconnect it.
If the problem is not resolved, restart the computer.
Did you disconnect and reconnect the
USB cable while using the DUO-
CAPTURE?
Exit all programs that are using the DUO-CAPTURE,
disconnect the DUO-CAPTURE’s USB cable, and
then reconnect it.
If the problem is not resolved, restart the computer.
Is the sample rate setting correct?
Make sure that the software’s audio sample rate
setting matches the DUO-CAPTURE’s sample rate
setting.
After changing the DUO-CAPTURE’s sample rate,
exit all programs that are using the DUO-CAPTURE,
disconnect the DUO-CAPTURE’s USB cable, and
then reconnect it.
Is the computer’s volume setting turned
down?
Adjust the computer’s volume setting (p. 25).
Are you using voice communication
software? (Windows 7)
Disable automatic volume adjustment (p. 26).