Operation Manual

8 |
English
Troubleshooting
Situation Cause/Solution
Camera cannot turn on
Battery power is low. Recharge the battery.
Camera is frozen
Press Power button for 5 sec. to turn off.
Press Power button twice to turn on.
Camera cannot record
No SD card or SD card is full.
SD card cannot be recognized. Format SD
card in [Unieye] or replace SD card.
Camera not found
Turn on camera, switch to Direct Mode. Press
"Refresh" on mobile or PC to scan again.
Forgot camera password
Press both Mode and Record buttons for 5
sec. to reset.
Cannot watch live view
Move camera closer to mobile.
Flickering segments on
live view
TV system setting (50Hz/60Hz) is incorrect.
Alert Cause/Solution
One time
Cannot connect to cloud AP or invalid network password.
Camera not inside WiFi area or weak signal.
Check AP settings or move camera closer to cloud AP.
Two times
No internet or the cloud server is not accessible.
Cannot log in cloud server via internet.
Cloud service may be blocked by rewall.
Three times
Cloud server username or password is incorrect. Refer
to
in [Setup] for instructions.
Username already taken. Create new account in [Unieye].
Cloud Warning: