Warranty Information

WARRANTY
WARRANTY EXCLUSIONS
Any costs for transportation, duties and/or taxes, installation/removal, recharging, system tests, loss of time or use of equipment, service
calls or rentals will NOT be covered by the Company.
The warranty, which covers manufacturing defects only, is null and void if the battery has suffered from misuse, abuse or any type of
physical damage. All batteries must be used in the application for which it was designed. Batteries are required to be serviced, stored,
charged and discharged following Company instructions on care and use of batteries. Only persons with applicable training, or
experience, should service batteries. The customer is required to read and understand warning labels on the battery and perform any
work around or on it with the appropriate level of responsibility and care. Batteries must be maintained following the Battery User Manual
and a maintenance log must be kept including initial (installation) data.
The warranty does not apply or extend to any batteries that have been subjected to the following conditions:
- shipping damage, loose wiring, rusted or corroded hardware
- abuse, neglect or accidental damage
- discharging beyond the recommended depth of discharge as outlined in Company literature
- exposure to excessive hot or cold temperatures; bulged or otherwise damaged cases from heat
- operating conditions or applications above the rated capacity of the product
- improperly sized batteries or over/undersized battery sets, improperly sized charging systems
- insufficient charging (undercharging, overcharging or lack of periodic equalization charges as required)
- use of the battery in an uncharged condition; discharged batteries
- damage from electrical equipment
- batteries that have had date codes destroyed, altered or tampered with where proof of purchase is not available
- improper storage, installation, maintenance, repair or removal
- breakage, freezing, explosion, fire, wreckage, charging or installing in reverse polarity, melted and/or broken terminals
- under/over watering; addition of any chemical or solution
- where the batteries have not been used, operated and/or maintained in accordance with instructions and precautions
outlined in the Rolls Battery User Manual and Company technical resources.
WARRANTY SERVICE & INITIATING A CLAIM
To address issues with a battery covered by warranty, contact the Distributor, Dealer or Installer from which the battery was purchased to
verify
(establish) the battery condition/defect. Alternatively, contact Rolls Battery Customer Service (1-800-681-9914) or Technical Support
([e-mail]) directly for instruction on how to proceed with a warranty claim and/or assistance with troubleshooting.
To claim a manufacturing warranty, a Rolls Battery Battery Test Sheet & Warranty Claim Form must be completed, noting the battery
model and manufacture date code, accompanied by a copy of the proof of purchase showing the date of purchase and/or installation
date. Service/maintenance records may also be requested. The Company may require that the battery be inspected and/or tested by an
Authorized Battery Outlet or the Company (manufacturer) for actual defect. In these cases, freight would be the responsibility of the
customer and acceptance of batteries by the Company or an Authorized Battery Outlet for testing/inspecting does not guarantee
approval of the warranty claim. Batteries that do not meet the requirements outlined to qualify for a manufacturing warranty, or are
determined to be in usable condition, will be returned to the customer at their expense and a testing fee may be charged.
The Company makes no warranty with respect to its batteries other than the warranty stated above. All implied warranties of
merchantability and all expressed and implied warranties of any other kind are hereby excluded.
REV.3 1-JAN-2019 QA149
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