Product manual

Galaxy G3G12 / G3G16 - Installation and Hardware Reference Manual
289 Section 9 Support
9.3 Limited Warranty
Rorke Data, Inc. (“Rorke”) warrants the Galaxy3G for three (3) years from the time of the delivery of the
product to the original destination and :
a) will conform to the Galaxy3G specifications;
b) will be free from defects in material and workmanship under normal use and service.
This warranty:
a) replaces any defective component within the first 30 days after delivery
b) repairs any defective components [ usually taking 4 weeks} within the warranty period.
c) is assigned to the original owner and is not transferable
d) is valid only within the 3 years from date of delivery
e) is not valid on spare parts, fans, and power supplies
This warranty does not:
a) replace or swap defective components. See Proservice programs
b) provide on site support or after hours support. See Proservice programs
This warranty shall not apply to defects resulting from:
a) improper or inadequate maintenance, or unauthorized modification(s), performed by the end user;
b) operation outside the environmental specifications for the product;
c) accident, misuse, negligence, misapplication, abuse, natural or personal disaster, or maintenance
by an unauthorized service center.
Proservice Programs
Rorke provides a complete set Proservice Programs, technical and logistical programs, for most of it
product lines. Some of these programs include:
• On-Site Maintenance Contracts
• Enhanced Warranties
• Installation Services
• Depot Repair
• 24 x 7 On-Site Maintenance
• 9 x 5 On-Site Maintenance
• Advanced Part Exchange Maintenance
• Software Support Contracts
Check the website http://www.rorke.com/pro_service.cfm and contact Rorke’s Proservice Sales
representative for the technical and logistical options you want to utilize.
Disclaimer of other warranties
This warranty covers only parts and labor, and excludes coverage on software items as expressly set above.
Except as expressly set forth above, Rorke DISCLAIMS any warranties, expressed or implied, by statute or
otherwise, regarding the product, including, without limitation, any warranties for fitness for any purpose,
quality, merchantability, non-infringement, or otherwise. Rorke makes no warranty or representation
concerning the suitability of any product for use with any other item. You assume full responsibility for
selecting products and for ensuring that the products selected are compatible and appropriate for use with
other goods with which they will be used.
Rorke DOES NOT WARRANT that any product is free from errors or that it will interface without problems
with your computer system. It is your responsibility to back up or otherwise save important data before
installing any product and continue to back up your important data regularly.