Product manual

Galaxy G3G12 / G3G16 - Installation and Hardware Reference Manual
291 Section 9 Support
9.4 Returning Product For Repair
If you suspect a product is not working properly, or if you have any questions about your product, contact
our Technical Support Staff through one of our Technical Services, making sure to provide the following
information:
• Product model and serial number (required)
• Return shipping address and email address
• Daytime phone number
• Description of the problem
The technician will assist you in determining whether the product requires repair. If the product needs repair,
the Technical Support Department will issue an RMA (Return Merchandise Authorization) number.
Important
Obtain an RMA number from Technical Support before you
return the product and write the RMA number on the label. The
RMA number is essential for tracking your product and providing
the proper service.
Return ONLY the specific product covered by the warranty (do not ship cables, manuals, diskettes, etc.):
USA and Canada: Rorke Data Inc
7626 Golden Triangle Drive
Eden Prairie, MN 55344
800 328 8147
Other Countries: Return the product to your dealer
or reseller.
Contact them for instructions
before shipping the product.
You must follow the packaging guidelines for returning products:
• Use the original shipping carton and packaging
• Include a summary of the product’s problem(s)
• Write an attention line on the box with the RMA number
• Include a copy of proof of purchase
You are responsible for the cost of insurance and shipment of the product to Rorke. Note that damage
incurred due to improper transport or packaging is not covered under the Limited Warranty.
When repairing returned product(s), Rorke may replace defective parts with new or reconditioned parts, or
replace the entire unit with a new or reconditioned unit. In the event of a replacement, the replacement unit
will be under warranty for the remainder of the original warranty term from purchase date, or 30 days,
whichever is longer.
Rorke will pay for standard ground based return shipping charges only. You will be required to pay for any
additional shipping options (such as express shipping).