TM Keyboard-video-mouse matrix switch with on-screen display ULTRAMATRIX 2xE/4xE INSTALLATION AND OPERATIONS MANUAL 10707 Stancliff Road Houston, Texas 77099 Phone (281) 933-7673 WWW.ROSE.
LIMITED WARRANTY Rose Electronics warrants the UltraMatrix™ to be in good working order for one year from the date of purchase from Rose Electronics or an authorized dealer. Should this product fail to be in good working order at any time during this one-year warranty period, Rose Electronics will, at its option, repair or replace the Unit as set forth below. Repair parts and replacement Units will be either reconditioned or new. All replaced parts become the property of Rose Electronics.
FCC/IC STATEMENTS, EU DECLARATION OF CONFORMITY FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADA RADIO-FREQUENCY INTERFERENCE STATEMENTS This equipment generates, uses, and can radiate radio frequency energy and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference to radio communication.
TABLE OF CONTENTS Contents Disclaimer........................................................................................... 1 About this manual ............................................................................... 1 Introduction......................................................................................... 1 Features.......................................................................................... 2 UltraMatrix 2xE models......................................................
Figures Figure 1. UltraMatrix "E" series models ............................................. 5 Figure 2. Expansion card .................................................................. 8 Figure 3. Single Unit configuration ...................................................11 Figure 4. Bus configuration ..............................................................14 Figure 5. Ring configuration.............................................................19 Figure 6. Split-Bus configuration .............
INTRODUCTION Disclaimer While every precaution has been taken in the preparation of this manual, the manufacturer assumes no responsibility for errors or omissions. Neither does the manufacturer assume any liability for damages resulting from the use of the information contained herein. The manufacturer reserves the right to change the specifications, functions, or circuitry of the product without notice.
Rose Electronics UltraMatrix switches are designed to meet your switching needs, whatever your system demands are, one user or multiple users, one computer or hundreds. All models offer standard features that allow for easy, secure, and complete access to as many as 1,000 computers from one or multiple KVM stations.
On-screen display technology The UltraMatrix video pops-up over the computer application display or is automatically generated. Easy to use menus guide you through the configuration process. The connection status for all computers can be displayed. Menus and display windows can be configured with solid or transparent colors. One of four screen saver options can be selected.
Cable requirements The cable requirements for your system will vary depending on the types of CPUs connected to the UltraMatrix switch and the equipment used for the KVM station. A KVM cable is needed for each KVM station, a CPU cable is needed for each computer that is connected to the UltraMatrix, and if the Units are connected in a “Bus” or “Ring” topology, expansion cables will be needed to connect the Units together. (See Appendix B for cable part numbers.
MODELS UltraMatrix 2xE models UltraMatrix 2xE – Rear panel Model number EP2-2X4U/E EE2-2X4U/E EP2-2X8U/E EE2-2X8U/E EP2-2X16U/E EE2-2X16U/E UltraMatrix 4xE models UltraMatrix 4xE – Rear panel Model number EP4-4X4U/E2 EE4-4X4U/E2 EP4-4X8U/E2 EE4-4X8U/E2 EP4-4X16U/E2 EE4-4X16U/E2 Figure 1.
OVERVIEW System Overview The UltraMatrix switch is designed with the latest in KVM switching technology. It has the capability and flexibility to configure to most keyboards, video monitors, mice, servers and computers. The modular design of the UltraMatrix makes the Unit easy to install, expand, and maintain. The addition of an expansion card(s) and additional switches can increase the number of computers that can be connected and accessed to 1,000.
Computers The computers that will be connected to the UltraMatrix must be compatible with the UltraMatrix model. The PC model can connect to standard PC’s and Unix systems. The multi-platform model can connect to PC’s, Unix systems, Sun systems, and USB. Apple ADB computers can be connected using a Rose translator. The CPU connectors on all UltraMatrix models are DB25F. Each connected computer uses a CPU adapter cable compatible with the computer’s keyboard, monitor, and mouse ports.
The 4xE model can have two expansion cards installed. The bottom expansion card transmits the signals for KVM 1 and 2; the top expansion card transmits the signals for KVM 3 and 4. If an expansion card is permanently removed, a terminator and cover plate must be installed. JP1 IN Two expansion cards are installed in the 4xE model OUT Figure 2. Expansion card To remove the expansion card and install/remove jumper JP1: 1. Remove power from the UltraMatrix switch. 2. Remove any expansion cables. 3.
Cabling KVM stations, computers and servers are easily connected to the UltraMatrix switch with the proper cables. Provide adequate strain relief for the CPU, KVM, and expansion cables to relieve excess tension on the connectors. Avoid routing cables close to fluorescent lights, air compressors, high voltage power sources and machinery that may create electrical noise or interference that may interfere with the operation of the UltraMatrix switch.
Site planning Organizing your site and planning the placement of the computers, the KVM stations, and the UltraMatrix switches is a key part in the installation and configuration process. Care should be taken when connecting the computers, KVMs, and the UltraMatrix switches. Locate the UltraMatrix as close as possible to the computers so the cables are as short as possible but still give some freedom of movement. Using shorter cables keeps the video noise to a minimum and reduces installation costs.
INSTALLATION Switch Installation – Single Unit Please refer to the safety section before installation The basic installation of a single UltraMatrix switch is an easy and straightforward procedure. Perform the below steps for all computers that will be connected. It is recommended that all computers be powered off. When a computer is connected and then booted, the UltraMatrix will automatically determine the keyboard and mouse types used for that computer and no pre-configuration is needed.
Perform the following installation steps for each computer that will be connected to the UltraMatrix. Sequentially connect the computers starting with computer #1. STEPS: (See Figure 3 for an example of a single Unit installation) (Refer to the troubleshooting section for help if needed) 1. Connect all KVM stations to the UltraMatrix switches DB25F, KVM connectors using the appropriate KVM cables. 2. Turn on all KVM stations video monitors and the UltraMatrix.
8. When all computers are connected and operating properly, change the “Maximum computers” value from the default value of 64 to the correct number of computers connected to the single Unit. This will limit the scanning function to the actual number of computers that are connected. Change the “Maximum computers” value as follows: (See page 15 for determining the “Maximum computers” value.) a. Call up the main menu ([Ctrl], F12). (Figure 7) b. Select “System” and press [Enter]. (Figure 8) c.
Switch Installation – Multiple units – “BUS” topology A “BUS” configuration is usually used when all the users are connected to the KVM ports on Unit #1. In a “BUS” configuration, (Figure 4) the video path is from the last Unit in the configuration to the first Unit (“OUT” to “IN”). KVM users on the first Unit can access all computers on all Units. Users connected to Unit #2 can only access computers on Unit #2, 3, etc. Unit #3 CPUs (33 of 48) KVM stations on Unit #3 can access CPUs on Unit #3 only.
To start, identify the following prior to installation: 1. Which UltraMatrix will be #1, #2, and so on. 2. Which computer will be #1, #2, and so on. 3. Which computers do not use a PC2 keyboard or a PS/2 mouse. 4. Which Unit and CPU port each computer will be connected to. 5. Which KVM station will be #1, #2, and so on. 6. The “Starting computer” number for each Unit. 7. The number of computers, or “Maximum computers”, that the UltraMatrix will be managing.
3. 4. 5. 6. d. Select “System” and press [Enter]. e. Next, select “Starting computer number” and press [Enter]. An input box will display for a new starting computer number. Enter the correct “Starting computer” number for this Unit (See page 15) and press [Enter]. f. Press the “Esc” key to return to the “Main menu”. g. Select “Save” and press [Enter]. A “YES/NO” choice box will display. Select “YES” and press [Enter] to save the changes. h. Turn the power off on the UltraMatrix. i.
7. Apply power to the next unit to bus in, then connect an expansion cable (IN THIS ORDER); (Lower and upper expansion cards on the 4xE model) From: Unit #2’s “OUT” expansion card connector To: Unit #1’s “IN” expansion card connector. 8. Verify that the block of system CPU ports from Unit #2 is recognized on the status screen. If Unit #2 is a 16-port switch, computers 17–20, 21–24, 25–28, and 29–32 will be highlighted. 9.
15. Switch the KVM station to CPU port # “x” (starting with x=1) by pressing and releasing the left control [Ctrl] key and within 2 seconds, type in 1 (or the CPU port # being configured) and press [Enter]. A connection dialog box will display. 16. If the computer being connected does not use a PC2 type keyboard or a PS/2 mouse (defaults), pre-configure the CPU port as outlined in steps 4a-f on page 12 before connecting the computer.
Switch Installation – Multiple units – “RING” topology A “RING” configuration is usually used when the users are connected to different UltraMatrix switches and need access to all computers. In a “RING” configuration, users on any KVM station in the ring can access all the computers in the system on a first-come-first-serve basis. Unit #3 CPUs 33 - 48 JP1 off A KVM station on Unit #3 can access all computers. Unit #2 CPUs 16 – 32 JP1 on A KVM station on Unit #2 can access all computers.
To begin setting up your system in a “RING” configuration, perform steps 1 – 13 as outlined in setting up a “BUS” configuration. When doing this, keep in mind that the “OUT” expansion card connector on the first Unit will be connected with an expansion cable to the “IN” expansion card connector on the last Unit to complete the “Ring”. Jumper JP1 must be removed from the lower expansion cards on two Units in the system to properly maintain cable termination.
9. Verify that the keyboard, video, and mouse on the connected computer function properly before proceeding. 10. Switch the KVM station to the next sequential CPU port as explained in step 6 and perform steps 7 – 9 for this computer and for the remaining computers. 11. Connect other KVM stations as needed to the UltraMatrix switch and verify they operate properly. (See Appendix F. for proper KVM station placement) This completes the basic installation of a “RING” configuration.
Switch Installation – Multiple units – “Split-BUS” topology A “Split Bus” configuration is usually used when the users are connected to the first and last UltraMatrix switch and need access to all connected CPUs. This topology can only be done using the 4xE model with two expansion cards installed in each switch. Unit#3 CPUs 33 - 48 KVM #3 & #4 can access all CPUs on all switches.
3. 4. 5. 6. 7. e. Next, select “Starting computer number” and press [Enter]. An input box will display for a new starting computer number. Enter the correct “Starting computer” number for this Unit (See page 15) and press [Enter]. f. Press the “Esc” key to return to the “Main menu”. g. Select “Save” and press [Enter]. A “YES/NO” choice box will display. Select “YES” and press [Enter] to save the change to flash memory. h. Turn the power off on the UltraMatrix. i.
8. Verify on the status screen that the next block of system CPU ports from Unit #2 is recognized. If Unit #2 is a 16-port switch, computers 17-20, 21-24, 25-28, and 29-32 will be highlighted. 9. Sequentially apply power then connect the expansion cables to the remaining switches as explained in steps 7 and 8. Always with power on the unit and from the lower “OUT” connector of the Unit being added to the lower “IN” connector of the previously installed Unit.
16. Pre-configure the CPU port, if needed, as outlined in steps 4a-f on page 12 if the computer being connected does not use a PC2 type keyboard or PS/2 mouse (defaults). Pre-configure the CPU port before connecting the computer. If the computer uses a PC2 type keyboard and PS/2 mouse, connect it to the corresponding CPU port. No pre-configuration is needed. 17. Boot the computer if power is not applied. You should see the boot up sequence on the KVM monitor.
CONFIGURATION MENUS Menu structure Use only the numeric keys above the keyboard. The numeric keypad will not work for entering numbers.
Main Menu UltraMatrix version MX21C Rose Electronics Copyright 1990-2002 Main Menu Configure System Computer KVM User Profile Group Language Status Save Exit Use up/down arrow keys to choose selection then press the Enter key or the Escape key to exit Configure password,box number,keyboards settings,appearance Figure 7. Main configuration menu Save the changes made to any menu. If not saved, the changes will be lost when power is removed from a Unit.
Configure System menu Configure system System settings Configure password Starting computer number Maximum computers ******** 1 64 Keyboard settings PC keyboard rate (chars/sec) PC keyboard delay Sun keyboard language 20 Fast US Appearance Menu color scheme Screen saver Screen saver time (seconds) Background color Text color Position Fadeout (seconds) Night sky Weaving 1800 Cyan Black Y = 45 5 X = 25 Password to configure unit Figure 8. Configure system menu “System settings” selections.
Starting computer number (Default: 1) The “Starting computer number” defines to the system, the first CPU port number for a particular UltraMatrix switch that is configured in an expanded topology. (See page 15) Switch #1’s starting computer number is always 1. Switch #2’s number is the total RS232 ports on Unit #1 times 4 + 1. Switch #3’s number is the total RS232 ports on Unit #1 and Unit #2 times 4 + 1 and so forth.
Sun keyboard language (Default: US) Determines the response to a Sun computer’s query for the keyboard language type used. To change the Sun keyboard language type, select it and press [Enter]. A selection box will display showing the supported Sun language choices. Use the up/down arrow keys to select the desired language and press [Enter].
Screen saver time (seconds) (Default: 1800 seconds) Determines the period of keyboard or mouse inactivity before activating the screen saver. To change the screen saver time, select it from the menu and press [Enter]. An input box will display to enter a new screen saver time. Enter a new value from 0 to 9999 seconds and press [Enter]. Entering a value of 0 (zero) disables the screen saver.
Configure Computer menu Configure computer Computer name 1 Computer 1 2 Computer 2 3 Computer 3 4 Computer 4 5 Computer 5 6 Computer 6 7 Computer 7 8 Computer 8 9 Computer 9 10 Computer 10 11 Computer 11 12 Computer 12 13 Computer 13 14 Computer 14 15 Computer 15 16 Computer 16 Keyboard PC2 PC2 PC2 PC2 PC2 PC2 PC2 PC2 PC2 PC2 PC2 PC2 PC2 PC2 PC2 PC2 Mouse PS/2 PS/2 PS/2 PS/2 PS/2 PS/2 PS/2 PS/2 PS/2 PS/2 PS/2 PS/2 PS/2 PS/2 PS/2 PS/2 Use page up and page down keys to configure more computers Name of comp
Keyboard (Default: PC mode 2) To change the keyboard type for a selected computer or configure the CPU port for a serial device, use the up/down arrow keys to select the computer whose keyboard needs changing. Use the right arrow key to select the keyboard field and press [Enter]. A selection box will display listing the supported keyboard types and serial support options. Use the up/down arrow keys to select the keyboard type or serial support needed for the selected computer and press [Enter].
Configure KVM menu Configure KVM ID 1 2 3 4 BUS 1 2 3 4 KVM name KVM station 1 KVM station 2 KVM station 3 KVM station 4 Resolution 640x480@60 640x480@60 640x480@60 640x480@60 Start 0 0 0 0 User User 1 User 1 User 1 User 1 Name of keyboard-video-mouse station (KVM) up to 16 characters Figure 10. Configure KVM menu Note: On the 2xE model, only KVMs 1 and 2 will display. On the 4xE model, KVMs 1, 2, 3 and 4 will display.
Resolution (Default: 640x480@60Hz) Selects the resolution and scan rate of the on-screen display when no attached computer video is present. If a computer video is shown, the detected video resolution from the connected computer is used. To change the resolution for a selected KVM station, select the KVM station to change the resolution and using the left arrow key, select the resolution field and press [Enter]. A list of supported resolutions will display.
The configure user, profile, and group features provide a flexible and reliable security set-up for your system.
and password to gain access to the KVM station. To assign or change a user password, select the user, then the password field and press [Enter]. An input box will display. Type in a password for the selected user and press [Enter]. Passwords can be up to 8 characters in length and are case sensitive. Profile (Default: Profile x, where x = 1 to 80) This field is used to assign an access profile to a selected user. Profiles can be defined to limit the type of access to the computers.
Configure Profile menu Configure Profile Name Profil 1 Profil 2 Profil 3 Profil 4 Profil 5 Profil 6 Profil 7 Profil 8 Profil 9 Profil10 Profil11 Profil12 Profil13 Profil14 Profil15 Profil16 Access Group 1 Group 2 Group 3 Group 4 Group 5 Group 6 Group 7 Group 8 Group 9 Group10 Group11 Group12 Group13 Group14 Group15 Group16 Mode Share Share Share Share Share Share Share Share Share Share Share Share Share Share Share Share Share 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 Scan 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 Logout
Mode (Default: Share) Assigns 1 of 4 modes to a profile. To change the mode, select the profile to change the mode, then select the mode to change and press [Enter]. A selection box will display. Select the mode needed and press [Enter]. The modes are: View – Profiles set to the view mode allow users to switch to any computer, but have no keyboard or mouse control, only view privileges.
Logout (Default: 240 minutes) This setting disconnects and logs out a user after the set period of no keyboard or mouse activity. To change the logout value, select the profile, then the logout time to change and press [Enter]. An input box will display. Type in a new logout time and press [Enter]. Valid times are 0 to 9999 minutes. A value of 0 (zero) disables the automatic logout function.
Configure Group menu Configure Group Computer 1 Computer 2 Computer 3 Computer 4 Computer 5 Computer 6 Computer 7 Computer 8 Computer 9 Computer 10 Computer 11 Computer 12 Computer 13 Computer 14 Computer 15 Computer 16 Computer 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 + + + + + + + + + + + + + + + + Group 1 ++++++++++++++++ ++++++++++++++++ ++++++++++++++++ ++++++++++++++++ ++++++++++++++++ ++++++++++++++++ ++++++++++++++++ ++++++++++++++++ ++++++++++++++++ ++++++++++++++++ ++++++++++++++++ ++++++++++++++
System Status display System Status Computers Power Pos Ver KVM CPU User Status 1-4 1 21C PC 1 User 1 Share mode 5-8 2 21C PC 2 User 2 Share mode 9-12 3 21C PC 3 User 3 Share mode 13-16 4 21C PC 4 User 4 Share mode 17-20 1 21C PC No response 21-24 2 21C PC No response 25-28 3 21C PC No response 29-32 4 21C PC No response 33-36 1 21C PC No response 37-40 2 21C PC No response 41-44 3 21C PC No response 45-48 4 21C PC No response 49-52 1 21C PC No response 53-56 2 21C PC No response 57-60 3 21C PC No response
Pos (Position) Displays the slot where a CPU card in the system is installed for a given switch. Slot 1 is the bottom CPU card; slot 2 is the top CPU card for the 2xE model, slot 4 is the top CPU card for the 4xE model. Ver (Version) Displays the last three digits of the firmware main program version for the CPU card. KVM Indicates the type of keyboard and mouse detected if a KVM station is attached to this CPU card. CPU Displays the computer number currently selected by the KVM station.
Save menu UltraMatrix version MX21C Rose Electronics Copyright 1990-2002 Main Menu Configure System Computer KVM User Profile Group Language Status Save Exit Boards to update = 3 Save configuration? NO YES Use up/down arrow keys to choose selection then press the Enter key or the Escape key to exit Configure password,box number,keyboards settings,appearance Figure 15.
OPERATION User operating instructions The following instructions apply to all UltraMatrix switches. This section explains the operating functions of the on-screen displays, the login procedure, connect procedure and other commands needed to easily use the UltraMatrix switch and its capabilities. To start using your UltraMatrix switch, you first need to become familiar with the keyboard commands. The available keyboard commands are shown in Table 1.
Keyboard commands (continued) Command Key Sequence Send Null Byte [Ctrl] N Reset Mouse (NT or Unix systems only) [Ctrl] O (not zero) Start Scan [Ctrl] S Stop Scan [Ctrl] X Description Sends a null byte to the CPU’s PS/2 mouse port. Use this command if the PS/2 mouse gets “out of sync”. Resets the currently selected NT or Unix computers PS/2 mouse. Also switches the NT mouse driver to “wheel” mode. Sequentially steps through all connected CPUs in a group. Turns scan “Off” Table 1.
To access the “Computer select” menu, press and release the left [Ctrl] key, then press the [Esc] key. The computer select menu shown in Figure 17 will display. Use the up/down arrow keys and the page up/page down keys and select the computer to switch to and press [Enter]. You will be immediately connected to that computer and a connection status messages will display providing information about the connection between the KVM station and the computer.
Status Mail server Connection successful to NT Server On Admin Share mode Figure 18. Connection successful message Status Control Room 5 Connection failed to Mail server On Richard Not in access group Figure 19. Connection failed message Status Mail server Disconnected from Payroll On Sharon Timed out Figure 20. Disconnect message See Appendix H.
SERIAL PORT Serial port usage (RS232) The following procedure for establishing a connection from your standalone computer or Notebook computer to the UltraMatrix switch’s serial port uses Windows HyperTerminal™. Refer to your users manual if a different communication program is being used. To access an UltraMatrix serial port, the following items are required: A serial cable (RJ12, 6-wire connector and an appropriate adapter for the computer's serial port).
Click “OK” when all values have been entered. The HyperTerminal dialog box will display and information can be exchanged with the UltraMatrix switch properly. You can save this setup so the next time its needed, you can select the ICON with the name you gave it and these settings will already be established. Starting a serial communication session Verify that “Connected” appears in the bottom left corner of the HyperTerminal window. If “Connected” is not present, click on the “Call” icon.
Serial menu options Option 3, 4 and 5 are not available when using a display terminal. Option 1. Change Starting Computer (From card #1 only) Select this option to change the starting computer number. To change the current value press 1; a prompt will display, as shown below. Type in the new starting computer number and press [Enter]. Enter the starting CPU number The serial option menu will display again. Select Option 7 to save the new starting computer number to flash memory.
It is recommended that this procedure be done on UltraMatrix #1, RS232 port #1. (Lower right RJ12 connector) To load a flash upgrade file, type 3 in the Enter choice field of the serial options menu. The following message will appear: Waiting for file......................... Send the program or kernel file from your computer to the UltraMatrix using ASCII text file protocol. From HyperTerminal, click on “Transfer” and select “Send Text File”. The “Send Text File” dialog box will display.
Option 4. Send this Unit’s Main Program to other Units. Option 5. Send this Unit’s Kernel to other Units. The main program or kernel program updates (Option 3) only have to be done on one port. Make sure power to all UltraMatrix switches is “ON” and they are all connected using the appropriate expansion cables. Press 4 to send the main program to all other units, all other cards. Press 5 to send the kernel program to all other cards. The following messages will appear using either option 4 or option 5.
Selecting option 6 restores the CPU card to its original factory configuration. The following message appears: Flash programming . . . . . . . . . . . . . . . . . . . . When the factory defaults have been restored, the following message is displayed: Reset to default successful The serial options menu is then displayed, indicating that this CPU board has been reset to the factory defaults. Option 7.
Switching using the serial port From any RS232 port on any switch, you can switch any KVM station in the system to any computer. Connect a serial cable to the RS232 port on any UltraMatrix and to the COM port on the standalone computer. Start a communication program like HyperTerminal and connect to the UltraMatrix by clicking on the “Call” ICON.
SERIAL DEVICE SUPPORT Serial device support The serial feature is available on the multi-platform models only with an OSD (on-screen-display) chips revision of O4.2 or greater, firmware program MXP21C or greater and kernel MXK20 or greater. If the firmware, kernel, or chips are not the correct revision, they must be updated. The chips can be upgraded by purchasing an upgrade kit, part number ICK-O51 (includes chips ICE-89C51/O51 and ICE1441/A21. All CPU cards in a unit must be upgraded.
Configure Computer 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 Computer name Computer 1 Computer 2 Computer 3 Computer 4 Computer 5 Computer 6 Computer 7 Computer 8 Computer 9 Computer 10 Computer 11 Computer 12 Computer 13 Computer 14 Computer 15 Computer 16 Keyboard Mouse PC2 PS/2 Serial 9600,N,8,1 PC2 PS/2 PC2 PS/2 PC2 PS/2 PC2 PS/2 PC2 PS/2 PC2 PS/2 PC2 PS/2 PC2 PS/2 PC2 PS/2 PC2 PS/2 PC2 PS/2 PC2 PS/2 PC2 PS/2 PC2 PS/2 Use page up and page down keys to configure more computers, Type of computer, for PCs
SERVICE Service Information Maintenance and Repair This Unit does not contain any internal user-serviceable parts. In the event a Unit needs repair or maintenance, you must first obtain a Return Authorization (RA) number from Rose Electronics or an authorized repair center. This Return Authorization number must appear on the outside of the shipping container. See Limited Warranty for more information.
SAFETY Safety This UltraMatrix switch has been tested for conformance to safety regulations and requirements, and has been certified for international use. Like all electronic equipment, the UltraMatrix switch should be used with care. To protect yourself from possible injury and to minimize the risk of damage to this Unit, read and follow these safety instructions. Follow all instructions and warnings marked on this Unit.
Safety and EMC Regulatory Statements Safety Information Documentation reference symbol. If the product is marked with this symbol, refer to the product documentation to get more information about the product. WARNING A WARNING in the manual denotes a hazard that can cause injury or death. CAUTION A CAUTION in the manual denotes a hazard that can damage equipment. Do not proceed beyond a WARNING or CAUTION notice until you have understood the hazardous conditions and have taken appropriate steps.
Safety and EMC Regulatory Statements Informations concernant la sécurité Symbole de référence à la documentation. Si le produit est marqué de ce symbole, reportez-vous à la documentation du produit afin d’obtenir des informations plus détaillées. WARNING Dans la documentation, un WARNING indique un danger susceptible d’entraîner des dommages corporels ou la mort. CAUTION Un texte de mise en garde intitulé indique un danger suscep-tible de causer des dommages à ‘équipement.
TROUBLESHOOTING Troubleshooting Computer does not boot, keyboard or mouse error received CPU cable is loose. Re-seat cable and hit F1 to continue or reboot computer. Wrong cable plugged in. Keyboard and mouse cables reversed. CPU cable is defective. Try using CPU cable from another computer. If problem goes away, cable is defective. Port on UltraMatrix is defective. Try using another port on the UltraMatrix. If problem goes away, port is defective. Port on computer is defective.
Mouse does not move The UltraMatrix turned off after or not attached when computer booted or application began using mouse. Exit and re-enter application using mouse or issue reset command. PS/2 mouse was not attached when the UltraMatrix powered up or has been detached and reattached. Issue the reset command. PS/2 mouse gets out of sync Reset the mouse by pressing and releasing the left Control Key, and then the R key. Cabling was disturbed during mouse movement.
APPENDICES Appendix A.
Appendix B. General specifications Specification UM-2xE (4/8/16 CPU Ports) Dimensions 16.7 x 4.85 x 1.75 in. 42.4 x 12.3 x 4.4 cm. Weight 4lb. / 1.8 kg. Power 110 – 240 VAC / 60 watts Connectors Power: IEC 320 CPU/KVM: DB25F Expansion: DB15M/F RS232: RJ12 Video bandwidth 1x4 / 1x8 / 2x8: 250 KHz. 1x16 / 2x16: 100 KHz.
Appendix C.
Appendix D. Status Connect / Failure Reason Summary Reason Description Can’t Find Computer Unable to communicate to the computer that’s being connected to. Computer is Private Another user is connected in private mode. No Response Communications error. Not in Access Group A user profile specifies a group without access to this computer. Action Change invalid starting computer number, incorrect expansion cable placement or power up expansion Unit.
Appendix E. Disconnect Status Reasons Reason Description No Response Disconnect communication error. Unknown Computer Internal error occurred during disconnect process. Internal error occurred during disconnect process. A logout [CTRL]-L or disconnect [CTRL]-Q command disconnected a user. A KVM station on another Unit and the same slot number is using this station’s video path. The computer disconnects to avoid multiple video signals on the path.
Appendix F. KVM placement / conflicts In an expanded system with multiple UltraMatrix switches, no user conflicts will occur provided the KVM stations are on different KVM ports. That is one KVM station on KVM port #1, and one on KVM port #2 for the 2xE model; one on KVM port #3 and one on KVM port #4 for the 4xE model. It is possible, in an expanded system with multiple UltraMatrix switches, to connect additional KVM stations to the system. This allows more than 2 or 4 users access to the computers.
Appendix G. Password jumper If the configuration password is ever forgotten, the UltraMatrix switch has a special “Password” reset jumper on the CPU card. This jumper is labeled JP31 on all models. To use this jumper to bypass the password, perform the following: 1. Turn off the UltraMatrix switch and remove the top cover. 2. Install a jumper on JP31 to short the two terminals. The login requirement will be bypassed and you will be granted access.
Appendix H. Diagnostic check / error messages The power on diagnostic screen that appears when the UltraMatrix switch is first turned on, checks the switch and provides the information shown on the screen.
Configuration Reports the results of checksum calculations of configuration memory. Any results other than GOOD terminates the diagnostic sequence, indicating a hardware failure. Board number Indicates Unit slot number (1-4) of the KVM or serial port where the diagnostics are reported. Communication ID Indicates network board number (1-256) of the KVM or serial port where the diagnostics are reported. Communication Reports results of communications test among all the boards in the network.
Kernel halt error messages Message Description BAD Address = nn Kernel memory is corrupt, hardware failure. Resetting to factory A memory error is detected during a read defaults from configuration memory. This also indicates a hardware failure, but the system may continue to initialize successfully. The configuration from another Unit should be saved to this Unit as soon as possible. Unit Halted A major error has forced the kernel to stop processing.
Appendix I. Video distance table The limitation on driving distance is usually due to the quality of the video. The table below shows the distances, resolution and quality of video that can be expected. Letters shows the cable type, and a number that refers to the quality of the video, as described below. Rose Electronics does not recommend systems where the video quality is 1 or 2. There are further capabilities, not listed here, that will send the higher resolution video longer distances.
Appendix J. Rack mount The optional rack mount kit includes the following items: Two black anodized mounting brackets. Four 6 - 32 x 3/8” flat head mounting screws. To rack mount your Ultramatrix switch, attach the two rack mounting brackets to your Unit with the short flange against the Unit using the four screws provided. Secure the mounting brackets to the rack using the appropriate size bolts, nuts and lock washers.
NOTES
Manual produced by Jim Poorman 10707 Stancliff Road Houston, Texas 77099 Phone: (281) 933-7673 WWW.ROSE.
