Instruction manual

TROUBLESHOOTING

Orion Installation and Operations Manual

Troubleshooting

Troubleshooting - Monitor

There is no picture.

 Check the power supply connection at the Local and Remote Unit. Is the Power LED at the Local and Remote

Unit illuminated? If not, the internal power supply may be damaged or there may be an internal error.

 Check that the interconnection cable is connected at the Local Unit and the Remote Unit. Is the Link Status

LED illuminated? If not, there may be a problem with the interconnection cable:

 Are there errors through data transmission over CATx- cable (cable too long, too high attenuation or too much

EMI interferences)? Is the Data Error LED illuminated or blinking? If yes, check cable length and environment.

 Video Okay LED is dark: CPU does not provide a video signal – Check settings of the graphic card. Try

connecting a monitor to the local output to see whether or not there is a signal.

Jittery pictures at video presentations

 With high monitor resolutions, the data volume that can be transferred may exceed the available bandwidth, so

the data throughput must be reduced. For this, the device uses a RLE compression algorithm. If the necessary

compression factor is not reached, not all pictures of the graphic card are transferred (frame dropping) and

the video presentation may begin to “jitter”.

 Hint: Use a lower resolution, which is a little larger than the resolution of the stored film material. If the monitor as

higher resolution, then the monitor can take over the scaling of the video data. For the image quality it is

irrelevant whether the scaling is done via the CPU or via the monitor.

 Hint: Set the color depth to 16/24Bit AUTOSELECT. Usually the human eye is not able to differentiate between

so many different colors with moving pictures. A reduction to 16 bits reduces the data volume that has to be

transferred without loss of image quality.

Troubleshooting – USB Keyboard / Mouse

USB Keyboard / USN Mouse do not work

Although we tried to design the devices as transparent as possible, we can’t ensure that all devices are compatible.

USB Mouse makes ”jerky leaps”

 With high monitor resolutions, the data volume that can be transferred may exceed the available bandwidth, so

the data throughput must be reduced. For this, the device uses a RLE compression algorithm. If the necessary

compression factor is not reached, not all pictures of the graphic card are transferred (frame dropping) and the

mouse may make jerky leaps.

Hint: Use a lower resolution or a background which can be compressed better: Please avoid photo-backgrounds

or color gradient – single-colored backgrounds are optimal and permit highest possible compression rates and

highest frame rates.