UltraMatrix Remote 2 DIGITAL KVM IP MATRIX SWITCH INSTALLATION AND OPERATIONS MANUAL 10707 Stancliff Road Houston, Texas 77099 Phone (281) 933-7673 www.rose.
LIMITED WARRANTY Rose Electronics warrants the UltraMatrix™ Remote 2 to be in good working order for one year from the date of purchase from Rose Electronics or an authorized dealer. Should this product fail to be in good working order at any time during this one-year warranty period, Rose Electronics will, at its option, repair or replace the Unit as set forth below. Repair parts and replacement units will be either reconditioned or new. All replaced parts become the property of Rose Electronics.
Installing the UltraMatrix Remote 2 consists of configuring the unit to be compatible with your existing network, connecting the unit to a local KVM station, and to your network. Once connected you have full control of the selected computer provided your security profile permits it.
Table of Contents Contents Page # Introduction .......................................................................................................................................................................................................................1 Disclaimer .........................................................................................................................................................................................................................
Figure Page # Figure 1. UltraMatrix Remote 2 Models............................................................................................................................................................................ 5 Figure 2. Single Unit Installation (KVM) ........................................................................................................................................................................... 6 Figure 3. Single Unit Installation (Computers).......................
INTRODUCTION Introduction ® Thank you for choosing Rose Electronics UltraMatrix Remote 2™ KVM over IP switch with remote access capabilities. The UltraMatrix Remote 2 is the results of Rose Electronics commitment to providing continued state-ofthe-art solutions for today’s demanding workplace.
Features Available in different models designed to meet your remote access needs Connect to remote devices locally, from any workstation on your network or over the internet using a web browser and the very secure VNC Viewer.
Cable Requirements The cable requirements for your system will vary depending on the types of equipment connected to the UltraMatrix Remote 2 and the equipment used for the local KVM station. A KVM cable is needed for the local KVM station, a CPU cable for each device connected to the UltraMatrix Remote 2, expansion cables if the system is expanded in a BUS or RING configuration, and a cable to connect the unit your network.
OVERVIEW System Overview The UltraMatrix Remote 2 is a versatile and powerful product that can extend the range of access to your computers from anywhere in the world. It is designed to provide a seamless and trouble-free access from any workstation on your network or any remote user to any connected computer. You can connect to and control any of the connected computers by simple keyboard commands or an on-screen list of computers.
MODELS UltraMatrix Remote 2 Models Connector Type Power IEC320 Expansion DB15F CPU (8) DB25F KVM (2) DB25F RS232 (2) RJ12F Network (1or 2) RJ45F Connector Type Power IEC320 Expansion DB15F CPU (16) DB25F KVM (2 or 4) DB25F RS232 (2 or 4) RJ12F Network (1,2 or 4) RJ45F RP2-1R2X8U/2 – RE2-1R2X8U/2 RP2-2R2X8U/2 – RE2-2R2X8U/2 RP2-1R2X16U/2 – RE2-1R2X16U/2 RP2-2R2X16U/2 – RE2-2R2X16U/2 RP4-1R4X16U/2 – RE4-1R4X16U/2 RP4-2R4X16U/2 – RE4-2R4X16U/2 RP4-4R4X16U/2 – RE4-4R4X16U/2 Note: Mo
INSTALLATION UltraMatrix Remote 2 Installation – Single Unit Installing the UltraMatrix Remote 2 is a very easy process and should be performed by a designated administrator. The administrator will install, configure, and set-up user access profiles. A network administrator will need to assign an IP address to the unit (if needed) and set-up firewall and network access to the unit. The following installation procedure is a guide to properly install and configure the UltraMatrix Remote 2.
Connecting the Computers / Servers Connect each computer to the UltraMatrix Remote 2 using the appropriate CPU adapter cable designed to interface to the type of computer being connected (PS/2, Unix, SUN, DEC, Apple, etc). Connect the DB25M end of the CPU adapter cable to the desired DB25F CPU port on the rear panel of the unit. Connect the other end of the cable to the corresponding ports on the computer (keyboard, monitor, and mouse).
Single Unit Configuration Perform the below steps for all computers that will be connected. It is recommended that all computers be powered off. When a computer is connected and then booted, the UltraMatrix Remote 2 will automatically determine the keyboard and mouse types used for that computer and no pre-configuration is needed. Connect a KVM station to the KVM #1 port using the KVM adapter cable. Connect all computers to their assigned CPU port using the appropriate CPU adapter cable.
Pre-Configuration procedure a. Call up the Configuration menu system by pressing and releasing the left [Ctrl] key, then the [F12] key. b. Select “Computer” and press [Enter] c. Select the computer to change the default keyboard and/or mouse type, and then select the keyboard or mouse field for the selected computer and press [Enter]. A selection box will display, listing the supported keyboard or mouse types. d. Select the correct keyboard or mouse type for the selected computer and press [Enter]. e.
LOCAL CONFIGURATION Unit Configuration IP Input Module Configuration When you access the UltraMatrix Remote 2 unit from a local KVM station for the first time, the unit and network must be configured. The configuration consists of three main screens: 1. Configuring the Unit 2. Configuring the Network 3. Generating a secure key When the three procedures are completed, the unit will restart and display a login screen. Do not connect the UltraMatrix Remote 2 to your network at this time.
Figure 7. Local Control Menu Logoff Selecting Logoff will close your current session and display the screensaver. Restore mouse functions Using a keyboard and monitor directly connected to the UltraMatrix Remote 2, log on and then press the hotkey sequence to view the options menu. (Does not apply if using a USB mouse.) 1. Select the ‘Restore mouse functions’ option to display: 2. Select one of the following options: 3.
Access mode Allows you to choose between Shared mode (where all other logged on users can see your operations) and Private mode (where the screens of all other users are blanked). Host Indicates the currently selected host computer and allows you to select others. This item will be blank unless host details have been set within the remote configuration. Return to host Quits the menu and returns to the host screen.
Local Unit Configuration Menu Selecting the Unit Configuration tab allows you to define the Unit setup details such as the keyboard layout, admin password, time and date, and encryption. Figure 10. Local Unit Configuration menu Hardware / Firmware The version level for the hardware and firmware are shown in these fields. Keybd Layout Use the left or right arrow keys to select the keyboard type expected from the host computers.
Network Configuration The network information entered should be compatible with the existing network UltraMatrix Remote 2 will be installed on. Your network administrator should assign a unique IP address, network mask, and gateway information for each of the IP Input modules. Figure 11. Local Network Configuration MAC address Media Access Control Address – this is the unique and unchangeable code that was hard coded within your UltraMatrix Remote 2 unit when it was built.
Secure Keys Generation The Secure keys screen uses mouse movements and keyboard inputs to create random data. This unpredictable information is then combined with several other factors to develop the basis of the encryption keys that are used to establish secure remote links. Figure 12. Secure Keys With every mouse move and key press the single dash will move across the progression bar (unless the same key is pressed repeatedly).
REMOTE CONFIGURATION Remote Configuration When all IP input modules have been configured with the Unit and Network information, connect the UltraMatrix Remote 2 unit to your network. Use a standard network cable and connect each network port to your network. Refer to the typical installation drawing on page 4. Start a web browser like IE or Netscape from any remote workstation connected to the network your UltraMatrix Remote 2 is connected to.
User Accounts Allows you to create and manage up to fifteen separate user accounts, each with separate access permissions. Account #1 is the admin account. Enter User name, password. Tick/un-tick the Local and Remote options that are appropriate to the user. Unit Configuration Allows you to modify unit settings within the UltraMatrix Remote 2.
User Name All user names must consist of lower case characters or numbers only. No symbols or upper case characters are permissible. The user name can be between 1 and 16 characters in length. Password Passwords are case sensitive and can include certain keyboard symbols. The password can be between 1 and 16 characters in length. The password background remains shaded in amber while the UltraMatrix Remote 2 considers your entered password to be too easy to guess.
Screensaver Timeout Use the arrow keys to select an appropriate period of inactivity before a screensaver is displayed and the user is logged out. This setting applies to local users only and once the screensaver is displayed, for security purposes the user is required to log in again. The timeout period can be selected between 5 minutes and 1 day (24 hours), it cannot be disabled. Menu Bar Toggle Hot Key Use the left or right arrow keys to choose the hot key to turn on or off the menu bar.
Background refresh rate Use the arrow keys to alter the refresh rate for screen images via remote links. This allows you to tailor the screen refresh to suit the network connection speeds. The options are: Slow, Medium, Fast or Disabled. When the disabled option is selected, the remote users will need to manually refresh the screen. Note: When a low connection speed is detected, the background refresh is automatically disabled, regardless of the settings of this option.
Network configuration This menu allows you to configure the various aspects of the IP Input Modules and their relationship with the local network. (Similar to the local network configuration procedure) Figure 16. Remote Network Configuration MAC address Media Access Control address – this is the unique and unchangeable code that was hard coded within your UltraMatrix Remote 2 unit when it was built.
Hosts Configuration The Host Configuration menu allows you to configure various details for each of the host systems that are connected to the UltraMatrix Remote 2. Each of the 128 entries can be configured with a name, the permitted users, and the hot key combinations to switch to each host system. Click on the “Erase Host Configuration” tab to remove all host entries if needed. Check the box “Add entry for unrecognized host” to add any system connected to that is not specified in the Host list.
Logging and Status The logging and status screen provides various details about the user activity on the UltraMatrix Remote 2 Note: The log has a maximum capacity of 1000 event lines. After 1000 entries, the oldest entries are overwritten. If log data are important to your installation, ensure a regular backup procedure or use the Syslog Server IP Address option to send log information automatically to another system. The first three (3) columns show the date the event occurred.
The remote configuration procedure should be done on all IP input modules. From a remote network workstation, start a web browser and enter the next IP Input module’s assigned IP address in a web browser’s URL field. When the option screen displays, repeat the remote configuration for this and all other IP input modules. This basically covers the configuration of the IP input modules and allows user access to the unit. Following is the additional KVM switch module configuration.
Configure System menu The Configure System menu allows you to customize different features of the UltraMatrix Remote 2. System settings, keyboard settings, and the appearance of the OSD can be configured. Figure 21 shows the Configure System menu. Figure 21. Configure System Menu System settings selections. Configure password (Default: no password) The “Configure password” selection is used to add a new or change an existing administration password for the KVM Switch module.
“Keyboard settings” selections. PC keyboard rate (chars/sec) (Default: 20) This option adjusts the KVM keyboard action when you hold down a key to repeat a single character. Valid inputs are 1-31. PC keyboard delay (Default: Fast) This option adjusts the delay between when a key is pressed and held and when it begins to send repeated characters to the selected computer.
Position (Default: x = 25, y = 45) This option adjusts the screen position of the connection status box. Once set, this position is maintained at all video resolutions. To change the connection status box position, select it from the menu and press [Enter]. Use the arrow keys to position the status box anywhere on the screen and press [Enter] when the desired position is reached. Do not set the screen position off the visible screen area. This could cause rainbows or bars of shaded video.
Keyboard / Mouse To change a computers keyboard and/or mouse, use the up/down arrow keys to select (highlight) which computer to change the keyboard or mouse. Use the left/right arrow keys to select either the keyboard or mouse to change and press enter. If a serial device is connected to a CPU port, that port must be configured to the proper serial information. A window will appear listing the keyboard or mouse types available.
Configure Profile The configure profile menu is used to assign computer access levels, modes, share, scan and logout times. Figure 24. Configure Profile Menu Name (Default: Profil x, where x = 1 to 80) The profile name can be changed to any name up to 8 characters in length. The name can be a specific user, a group of users within a department, a business department, or any name that defines the profile. To change the profile name, select the one to change and press [Enter]. An input box will display.
Scan (Default: 5 seconds) When a user invokes the scan function, this feature sets the time the video is displayed before switching to the next sequential computers video. To change the scan rate, select the profile, then the scan rate to change and press [Enter]. An input box will display. Type in a new scan time and press [Enter]. Valid scan times are 0 to 9999.
Configure Language Selecting “Language” from the “Main” menu displays a choice box with 6 different language options. Select the language needed and press [Enter]. This changes all the menus and displayed information to that selected language. The language options are: English Francais Deutsch Espanol Italiano Portugues Figure 26.
Computers Indicates the CPU port numbers for a given CPU card. Highlighted computer numbers are the total computer ports in the system. Power Each CPU card represents 4 CPU ports. These ports are represented by the four squares. The CPU ports are (Left square to right square), CPU port 1, port 2, port 3, and port 4. (Green = CPU is on, Red = CPU is off) Pos (Position) Displays the slot where a CPU card in the system is installed for a given switch.
OPERATION Remote System Operation Connecting using a web browser Connecting to the UltraMatrix Remote 2 from a network location or over the internet can be done two ways; using the Built-in Java VNC Viewer or Downloading Windows VNC Viewer from the unit and installing it on the remote computer. It is recommended that the Windows VNC viewer be downloaded from the unit and installed on the remote computer.
The VNC Authentication window will show the connected IP address and the type of encryption. Enter your Username and password in the corresponding fields. Upon validation, the connected computers video will display in the VNC window. All functions, applications, and features of the connected computer are available to the remote user. NOTE: If the username or password is entered incorrectly five consecutive times, the remote user station’s IP address is locked out and remote access is denied.
Control Tab When you click on the “Controls” tab, the below dropdown menu will display. Single Mouse Mode This mode is for fast network connections where the cursor response is sufficient to provide instant visual feedback on the remote screen. When enabled, the cursor is ‘captured’ within the viewer window until you use the ‘escape’ hot keys. To escape from the single mouse mode, press F8 and then P. The single mouse mode does not require calibration and available only when using the VNC viewer.
Video Settings This dialog provides access to all of the key video settings that determine image quality and link performance. Using automatic configurations • Every setting can be individually subjected to an automatic configuration (click the appropriate ‘Auto’ button) and most can also be manually adjusted. • Use the Calibrate All button to automatically determine the optimum settings for all items.
It is recommended that the Host computer names be the same as the names assigned to each computer when the configure computer function for the KVM Switch module was performed. To configure the Hosts feature, click on the “Configure” tab in the upper right corner of the viewer window. This will display the configuration options. Select “Host” from the option tabs and the Host configuration window will display as shown in Figure 29 1.
SERIAL FEATURES Switching using the serial port From any RS232 port on any switch, you can switch any KVM station in the system to any computer. Connect a serial cable to the RS232 port on any Unit and to the COM port on the standalone computer. Start a communication program like HyperTerminal and connect to the UltraMatrix Remote by clicking on the “Call” ICON.
With the CPU port configured for serial support and the appropriate serial cable connected, the KVM station can access the connected serial device the same way you would access it using a computer terminal. When you switch to a CPU port that is configured for serial support, the powerful OSD will emulate a VT220 terminal. You can also use the KVM station in a standard TTY mode which will automatically scroll incoming data. The example below shows a typical screen from a UNIX computer.
TROUBLESHOOTING Troubleshooting Remote network users are unable to contact the unit y Check that the correct address is being used by the remote users. y Check the network settings. Check that the user’ network address has not been excluded in the IP access control section. y If the UltraMatrix Remote 2 is situated behind a firewall, check that the relevant ports are being allowed through the firewall and are being correctly routed. y Check the front panel indicators, the LNK indicator should be on.
Can’t switch computers from keyboard y Power to the UltraMatrix Remote 2 was removed for less than three seconds possibly causing keyboard to lock up. Disconnect and re-connect the keyboard. y If PS/2 type keyboard and mouse cables may be reversed. y Not using left control key. Using numeric keypad instead of keys on top row. Not releasing control key before typing in number. Waiting more than 2 seconds to enter computer number. Using caps lock or shift key.
SERVICE and SUPPORT Maintenance and Repair This Unit does not contain any internal user-serviceable parts. In the event a Unit needs repair or maintenance, you must first obtain a Return Authorization (RA) number from Rose Electronics or an authorized repair center. This Return Authorization number must appear on the outside of the shipping container. See Limited Warranty for more information.
SAFETY Safety This Unit has been tested for conformance to safety regulations and requirements, and has been certified for international use. Like all electronic equipment, the Unit should be used with care. To protect yourself from possible injury and to minimize the risk of damage to this Unit, read and follow these safety instructions. Caution! Risk of explosion can occur if the battery is replaced with an incorrect type. Dispose of used batteries according to the manufacturer’s instructions.
APPENDICES Appendix A – General Specifications Dimensions Width Depth Height 8 port 16.7” / 42.4cm 15.2” / 38.6cm 1.75” / 4.5cm 16 port 16.7” / 42.4cm 15.2” / 38.6cm 3.50” / 9.0cm Weight 8 port: 9.3 lbs / 4.2 kg 16 port: 14.0 lbs / 6.
Appendix B – Parts and Cables Part Number Description RP2-1R2X8U/2 PC Platform, 1-IP, 2 x 8 RP2-1R2X16U/2 PC Platform, 1-IP, 2 x 16 RP2-2R2X8U/2 PC Platform, 2-IP, 2 x 8 RP2-2R2X16U/2 PC Platform, 2-IP, 2 x 16 RP4-1R4X16U/2 PC Platform, 1-IP, 4 x 16 RP4-2R4X16U/2 PC Platform, 2-IP, 4 x 16 RP4-4R4X16U/2 PC Platform, 4-IP, 4 x 16 RE2-1R2X8U/2 Multi-Platform, 1-IP, 2 x 8 RE2-1R2X16U/2 Multi-Platform, 1-IP, 2 x 16 RE2-2R2X8U/2 Multi-Platform, 2-IP, 2 x 8 RE2-2R2X16U/2 Multi-Platform, 2-IP
Appendix C – Rack Mounting The rack mount kit includes the following items: Two black anodized mounting brackets Four 6 - 32 x 3/8” flat head mounting screws To rack mount your UltraMatrix Remote 2 unit, attach the two rack mounting brackets to your Unit with the short flange against the Unit using the four screws provided. Secure the mounting brackets to the rack using the appropriate size bolts, nuts and lock washers.
Appendix E – IP Access Control Setting IP access control The golden rule with this feature is ‘Include before you exclude’ or to put it another way ‘Arrange allowed addresses in the list before the denied addresses’. This is because the positions of entries in the list are vitally important. Once a range of addresses is denied access, it is not possible to make exceptions for particular addresses within that range.
Ignoring the initial three octets, the final six zeroes of the mask would ensure that the 32 addresses from .64 (01000000) to .95 (01011111) would all be treated in the same manner. See Net masks - the binary explanation for details. When defining a mask, the important rule to remember is: There must be no ‘ones’ to the right of a ‘zero’.
Appendix F – VNC Viewer Options When you are connecting to the UltraMatrix Remote 2 unit using the VNC viewer, a number of options are available. Click the Options… button There are six tabbed pages of options: Color/Encoding Auto select When ticked, this option will examine the speed of your connection to the UltraMatrix Remote 2 unit and apply the most suitable encoding method. This option is suggested for the majority of installations.
Scaling No Scaling No attempt is made to make the screen image fit the viewer window. You may need to scroll horizontally and/or vertically to view all parts of the screen image. Scale to Window Size Adjusts the server screen image to suit the size of the viewer window. Custom Size Adjusts the server screen image according to the Width and Height settings in the adjacent fields. A drop box to the right of the fields allows you to define the image size by percentage or by pixels, as required.
Misc. Shared connection (do not disconnect other viewers) This option does not apply to UltraMatrix Remote 2 unit. Full screen mode When ticked, the VNC viewer will launch in full screen mode. Use the menu key (usually F8) to exit from full screen mode. Full-screen mode matches server resolution This option does not apply to UltraMatrix Remote 2 unit.
Load / Save Configuration File - Reload Allows you to load a configuration file saved from this, or another viewer. Configuration File - Save Allows you to save the current settings so that they can be copied from one viewer to another. Configuration File - Save As... Allows you to save the current settings under a new name so that they can be copied from one viewer to another. Defaults - Reload When clicked, all connection options are returned to the default settings that are currently saved.
Appendix H – Browser viewer options When you are connecting to the UltraMatrix Remote 2 unit using a Web browser and the VNC applet, a number of options are available. Click the Options… button There are four options pages: Encoding and color level Auto select When ticked, this option will examine the speed of your connection to the UltraMatrix Remote 2 and apply the most suitable encoding method. This option is suggested for the majority of installations.
Misc. Shared (don’t disconnect other viewers) This feature is restricted to software server versions of VNC and has no effect on UltraMatrix Remote 2 unit installations. Render cursor locally This feature is restricted to software server versions of VNC and has no effect on UltraMatrix Remote 2 unit installations. Fast CopyRect This feature is restricted to software server versions of VNC and has no effect on UltraMatrix Remote 2 unit installations.
Appendix J – Valid Hotkey Codes These codes are used when defining hotkey switching sequences (macros) for host computers and allow you to include almost any of the special keys on the keyboard.
Appendix K – Video Distance Table The table below shows the distances, resolution, and quality of video that can be expected with normal or coax cabling. This table applies to the MASTER unit only. There will be some degradation when units are chained together.
Appendix L – Bus Configuration Switch Installation – Multiple units – “BUS” topology A “BUS” configuration is usually used when all the users are connected to the KVM ports on Unit #1. In a “BUS” configuration, the video path is from the last Unit in the configuration to the first Unit (“OUT” to “IN”). KVM users on the first Unit can access all computers on all Units. Users connected to Unit #2 can only access computers on Unit #2, 3, etc.
Maximum computers The “Maximum computers” value is calculated by multiplying the total number of RS232 ports on all units by 4. If your system consists of 10 Units, each with four (4) RS232 ports, the “Maximum computers” number would be 160 (40 RS232 ports x 4). The “Maximum computers” value must be entered from a KVM station and when saved, this value is propagated to all connected Units. Connecting the expansion units The installation steps below are for all models.
9. Sequentially apply power, and then connect the expansion cables to the remaining switches as explained in steps 7 and 8. Always with power on the unit and from the “OUT” connector of the Unit being added to the “IN” connector of the previously installed Unit. 10. When all Bus cabling is in place and reporting properly to the status screen, save the configuration to update all boards in the system.
Appendix M – Ring Configuration A “RING” configuration is usually used when the users are connected to different Units and need access to all computers. In a “RING” configuration, users on any KVM station in the ring can access all the computers in the system on a first-come-first-serve basis. Units used for expansion should be UltraMatrix “E” series KVM switches with the same configuration and the main UltraMatrix Remote 2 unit.
Steps: (Perform steps 1-13 described in the “BUS” installation first – page 57) (NOTE: Disconnect all cables before removing any expansion card) 1. Remove power from all switches. 2. Connect an expansion cable from Unit #1’s “OUT” connector (top and bottom expansion cards on the 4xE model) to the last Units “IN” connector (top and bottom expansion cards on the 4xE model) to complete the “Ring”. 3.
NOTES
10707 Stancliff Road Houston, Texas 77099 Phone: (281) 933-7673 WWW.ROSE.
