User's Manual

Wireless 11ac Dual Band USB Adapter AC1200UBE User Manual

Appendix B: FAQ

If you encounter any problem when you’re using this wireless network card, don’t panic! Before

you call your dealer of purchase for help, please check this troubleshooting table, the solution of

your problem could be very simple, and you can solve the problem by yourself!

Scenario

Solution

I can’t find any wireless

access point / wireless device

in “Site Survey” function.

1. Click “Rescan” for few more times and see if you can find

any wireless access point or wireless device.

2. Please move closer to any known wireless access point.

3. “Ad hoc” function must be enabled for the wireless device

you wish to establish a direct wireless link.

4. Please adjust the position of network card (you may have

to move your computer if you’re using a notebook

computer) and click “Rescan” button for few more times. If

you can find the wireless access point or wireless device

you want to connect by doing this, try to move closer to the

place where the wireless access point or wireless device is

located.

Nothing happens when I click

“Launch config utilities”

1. Please make sure the wireless network card is inserted

into your computer’s USB port. If the Realtek configuration

utility’s icon is black, the network card is not detected by

your computer.

2. Reboot the computer and try again.

3. Remove the card and insert it into another USB port.

4. Remove the driver and re-install.

5. Contact the dealer of purchase for help.

I cannot establish connection

with a certain wireless access

point

1. Click “Connect” for few more times.

2. If the SSID of access point you wish to connect is hidden

(nothing displayed in “SSID” field in “Site Survey” function),

you have to input correct SSID of the access point you wish

to connect. Please contact the owner of access point to ask

for correct SSID.

3. You have to input correct passphrase / security key to

connect an access point with encryption. Please contact the

owner of access point to ask for correct passphrase /

security key.